Customer Services Assistant - Brand

☞ Sofidel S.p.A.

View: 135

Update day: 16-11-2025

Location: Braine-l’Alleud Walloon Brabant

Category: Marketing / PR

Industry: Industrie

Job type: Voltijds

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Job content

The Sofidel Group
The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 12 countries – Italy, Spain, the UK, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,000 employees, net sales of 2,173 million Euros (2020) and a production capacity of over one million tonnes per year (1,428,000 tonnes in 2020). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Softis, Le Trèfle, Sopalin, Thirst Pockets, KittenSoft, Nalys, Cosynel, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.
PURPOSE

To ensure and support sales strategy implementation in the designated LOBs.
To guarantee service quality to internal and external clients in compliance with operational/management company procedures.

MAIN RESPONSIBILITIES

  • Guarantees the operational efficiency of sales services in compliance with sales strategy
  • Reports any variances in sales strategy implementation
  • Supports the Marketing & Sales Director and the sales force in analysing sales and client/product margins
  • Gathers and elaborates customer satisfaction information
  • Collaborates with Management Account Dept to guarantee data and information quality
  • Collaborates with the other Organisational Units to manage any critical circumstance
  • Is responsible for his/her staff recruitment, professional growth, motivation and empowerment
  • Promotes Company Principles and Values

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Recruiter: Please add EXTERNAL additional requirements here

Job Type: Full-time

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Deadline: 31-12-2025

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