Customer Success medewerker

Job content

We are a young enthusiastic team, simplifying the world of transport management! The mission of Dashdoc is to transform the road transportation sector by offering a SaaS solution to transport professionals, allowing them to increase their profitability and reduce their carbon footprint.

Dashdoc was founded in 2018 and currently counts 75 employees. The head quarters is situated in Paris, other offices are based in Nantes and Antwerp.

The road freight transportation industry is experiencing a major shake-up with automation and driverless trucks, connectivity, and low-carbon technologies. And for too long carriers, shippers and truckers have been pushed to use complex, expensive, and poorly designed software that is not adapted to their needs.

That is why we started Dashdoc.

We want to change the industry by bringing technology at the service of transport professionals. We believe that transport has always been about people, and we want to accompany their digital transformation with tools that are not not only useful, but delightful to use.

Our approach is built on a solid set of values that define our work culture, as well as our commitment to our clients.

• ???? Care : we are committed to the wellbeing of our clients, our team, and our environment
• ???? Ambition : we aim to achieve the maximum positive impact
• ???? Passion : we love what we do, and we are eager to improve
• ⏱️ Speed : we move fast and we waste no time
  

As a Customer Success Manager you are responsible for guiding our SMB customers in their start with Dashdoc and for supporting all Dutch speaking customers via the helpdesk. You will

• Be responsible for onboarding small & medium customers in Belgium and the Netherlands
• Accompany customers in their start with Dashdoc from kick-off to go-live (max. 3 months)
• Build a relationship of trust with the customer
• Set-up the customer accounts
• Train the customer team
• Minimize churn
• Support all Dutch speaking customers
• Provide support to our carriers and shippers in their use of Dashdoc (written and phone support)
• Analyze customer feedback and support requests to identify bottlenecks and contribute to the improvement of the product and customer satisfaction
• Accompany customers in the deployment of new features (connections to telematics systems, estimated arrival times, mileage, etc.).

Internally, you will work with all the teams at Dashdoc (sales, product, integration, marketing) to share your knowledge and support them in their activities

• Support the sales team qualifying the customers profile and structure before signing, to ensure a successful deployment
• Give feedback to the product team to improve the product offer
• Contribute to the improvement of internal processes

You will work part-time in the office in Antwerp (The Beacon - Sint Pietersvliet 7, 2000 Antwerpen), part-time from home and visit customers from time to time. Every year, you will meet the whole company during a seminar in France!

As a professional, you

• thrive from making customers happy
• are hands-on and not afraid to take a customer by the hand
• have good communication skills
• are able to learn about our SaaS product
• share our values: care, ambition, passion, speed

Practically

• Driver’s license B
• Language skills: Dutch & English, both written and spoken (French is a plus)

• A stimulating sector (road freight transport): the players in transport are very diverse (family businesses to large groups). They are all passionate about what they do and transmit energy and motivation to work with them!
• 3 offices based in Paris, Nantes & Antwerp in a multicultural environment.
• A combination of working at the office, working from home and visiting customers
• Health coverage: 100% provided by Dashdoc
• A MacBook Pro
• Dematerialised meal vouchers

And… fun moments with the team at any time of the day!

PS: as we aim high in terms of sustainability, we do not offer a company car.