Customer Training Manager

☞ GEA Group

View: 135

Update day: 16-11-2025

Location: Halle Flemish Brabant

Category: Finance / Bank / Stock Executive management Marketing / PR Sales

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Job content

Customer Training Manager

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Job information

Reference number

JR-0016800

Job function

Service

Position type

Full time

Site

Halle
Bergensesteenweg 186, 1500 Halle

Your responsibilities and tasks:

Want to contribute to a better world? #PeopleofGEA

As our GEA family is growing, we are looking for a Customer Training manager to join our team in Halle. The Customer Training Manager will be responsible to drive and develop all GEA Customer training activities for customers and partners in the FHT Division. Furthermore, ensuring the implementation of required standard global processes and the design of enabling software tools being part of the GEA Learning Center. The Customer Training Manager reports to the GEA Head of FHT Competence Development & Training.

Reporting into our Director Competence Development & Training, you will be accountable for:

Governance & processes

  • Develop and implement Customer training product portfolio within the Division & Business Units

  • Define and implement standard customer training processes and related tools to provide added value for the business and customers

  • Effective use of training capacities, Subject Matter Experts and infrastructure by finding the appropriate implementation approach (local language training, train-the-trainer, etc.)

Quality & Product Management

  • Responsibility to drive with the Business Units the route to market in alignment with stakeholders in Business Units and Regions & Countries

  • Identify, create and prioritize training products with all stakeholders (Product Managers, Service Sales, Customers...) and drive this with the FHT training team

  • Support for preparation, implementation and review of customer training offer and execution

  • Reporting of Division FHT Customer training offer/order overview

Marketing & Financial

  • Benchmark with peers and competitors and stay on top of market developments on training

  • Drive communication & marketing plan for customer training in alignment with local marketing

  • Drive customer training budgets, sales (KPI’s) and targets in alignment with the Business Units

  • Develop, drive and set targets for the Service Sales, Sales and marketing organizations for customer training;

Your profile and qualifications:

  • Analytic & conceptual thinking

  • Ability to lead change

  • Planning, organization & quality oriented

  • Drive for results / Energy / Assertiveness

  • Team-player / networker

  • Commercial and marketing drive

  • Convincing / Multiplier / Passion for training

  • Strong communication skills

  • English (fluent)

  • Educational background: Bachelor in Marketing, Commercial or Business related education

If you have any question or are interested, feel free to reach out to our recruiter Julie at julie.burtin@gea.com

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Deadline: 31-12-2025

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