C004142 Team Lead - Digital Collaboration (Printing Services) (NS) - FRI 4 Apr

Jobinhalt

Deadline Date: Friday 4 April 2025

Requirement:Team Lead - Digital Collaboration (Printing Services)

Location: Braine-l’Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours):836

Required Start Date: 19 May 2025

End Contract Date:31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

Lead, mentor and motivate a team of IT professionals, ensuring high level of performance, engagement and continuous improvement. Fostering a culture of collaboration and knowledge sharing within the team;

• Oversee the end-to-end IT service management lifecycle, ensuring compliance with ITIL best practices. Manage incidents, service requests, changes, and problems to maintain high service availability and quality;
• Cultivate and maintain strong relationships with internal and external stakeholders, including NATO personnel, to ensure clear communication and alignment of IT services with business objectives;
• Lead IT projects from initiation to completion, ensuring timely delivery within budget. Coordinate cross-functional teams, manage resources, and resolve any issues that arise during project execution;
• Track and report on key performance indicators (KPIs), service- level agreements (SLAs), and team performance. Identify areas for improvement and implement corrective actions as necessary;
• Drive continuous improvement initiatives, evaluate emerging technologies and tools (including uniFLOW), and recommend enhancements to improve service delivery and operational efficiency;
• Ensure IT services are delivered in accordance with applicable security policies, compliance requirements (e.g., NATO regulations), and industry best practices
  

Travel information:Around 22 working days each month, based on the following breakdown :10% Brussels, 20% Mons and 70% BLA. This resource will spend 15,4 days in Braine L’Alleud, 4,4 days in Mons and 2,2 days in Brussels. Travels outside of Belgium might be required.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post
• Proven experience in leading IT service teams, ideally in a complex and high-security environment such as NATO or similar organizations
• Strong background in ITIL processes and frameworks, with a deep understanding of IT service management and delivery
• Experience with project management methodologies (e.g. Agile) and leading cross-functional teams
• Familiarity with uniFLOW (Canon) or similar print management systems is a significant advantage
• Sound knowledge of infrastructure, networks and IT service management tools
• Strong leadership skills with the ability to inspire, motivate and manage a diverse team
• Excellent stakeholder management skills, with experience working with senior management and external clients
• Ability to make sound decisions in a fast-paced and high-pressure environment, balancing technical and business priorities
• Strong interpersonal and communication skills
• Strategic thinker with the ability to implement tactical solutions
• Results driven with a focus on continuous improvement
• High attention to detail and strong organizational skills
• Ability to handle multiple priorities and adapt to changing demands
• Certified ITIL Foundation (intermediate or advanced certification is a plus)
• Project management certification (e.g. PMP, PRINCE2)