Commercial Operations Manager

Jobinhalt

Job Description

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us as a Founder of our ‘new’ Sandoz!

Your Key Responsibilities

Your responsibilities include, but not limited to:

• Co-shape the future go-to-market strategy and promotional activities for the Retail business in Belgium together with the other members of the Retail Leadership Team
• Optimize our commercial pharmacy and chain offering (incl. sales and distribution channels) together with the Sales, finance, business operations and supply teams
• Maximize customer satisfaction, trust and loyalty by ensuring smooth operations (especially in our pharmacy business) in close collaboration with our supply, business operations, medical, marketing and sales teams. For example: ensure resolving of key customer pain points, such as, timely credit note payment by finance function, pro-active communication on stock-outs and potential alternatives
• Enable growth by ensuring close alignment between expected market demand and supply, and act as SPOC with the supply chain department. Hence being at the heart of critical sales-supply processes, including taking needed actions and ensuring timely communication to team members (BU and supply) and customers
• Drive growth and/or efficiency by developing and leading strategic projects and commercial initiatives, in close collaboration with all key actors for our Business Unit, including:
• Identifying short- and long-term opportunities by monitoring the market (e.g. competitor stock-outs), capturing field force / customer feedback, and investigating undeveloped business areas
• Assessing, pitching and implementing opportunities (e.g. developing new markets) based on business case, customer feedback and strategic fit
• Following up / assessing impact of executed projects and initiatives to measure success, derive learnings, and potentially implement adjustments
• Improving processes, collaboration and communication to ensure success our goals are met
• Closely collaborate with Global/Europe to implement relevant best practices in Belgium
• Support Planning and Business Review preparation and ad-hoc requests from global/region/cluster
• Drive and support the Sandoz culture and values
• Guarantee an ethical approach and a strong implementation of the commercial guidance in respect of compliance
  

Essential Requirements

What you’ll bring to the role:

• Bachelor degree in science, marketing, business (administration) or communication
• Minimum 5 years’ experience in a similar position (in pharma, OTC or FMCG)
• Knowledge of the pharmaceutical background (Generics is a plus)
• Sales & Marketing experience (locally or globally)
• High learning agility
• Languages: fluent English + fluent Dutch and/or French
• Strong communication skills
• Ability to create strong working relationships with colleagues from all departments
• Ability to influence stakeholders at all levels
• Strong negotiation skills
• Business acumen and KPI management skills
• P&L understanding and management
• Excellent commercial understanding
• Eagerness to meet clients and understand their needs
• Strong insightful analytical skills
• Ability to turn analytics into concrete actions
• Solution-oriented and pro-active
• Strong project and time management skills; ability to multitask effectively
• Mindset:
• Positive, open, curious, and creative
• Results-driven team-player
• Open to change and ambiguity
  

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment to Diversity & Inclusion:We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

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