Customer Communications & Marketing Software Developer

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose:

The role holder will be part of the distributed CS platform and integration development team, but specializing in supporting platform application integration developments and solutioning communication/composition workflow and build requirements. The individual will be able to orchestrate development conducted by both Xerox and partner supplier staff, and guide peers and reports on best development and integration practice, utilizing existing composition processing and tracking toolsets.

There will be an immediate focus on supporting CCM requests across the Global Xerox environment. It should be expected that periodic travel will be required to visit onsite to assess existing workflows and solutions, and work with local staff to solution and deploy builds.

Develop a CCM service which hybrids Xerox internal capability with partner support. Within this model, it will be expected that the role holder will own the communication of requirements to the supplier partner, as well as act as the single point of contact for escalation/management reporting on the progress of development activities. Additionally, the role holder must ensure and will be responsible for development and deployment quality within their CCM sphere, regardless of whether it is Xerox staff or supplier staff who have conducted the development.

Be the CCM application point of contact for expert advice

Supporting the successful and continued operation of the platform, both during and out of normal office hours (9-5pm).

Engage and advise customers directly where counselled by management or team lead

Scope:

The role will encompass all CCM development and design activities required to support the immediate or wider reaching CS service. This may include distributed application processing environments directly supporting the Service Delivery Centres. European or Global travel may be required.

Responsibilities:

• Design, develop and manage complex application developments. This will include managing the quality of development conducted by supplier of Xerox.

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  Ensure quality and best practice is employed during application builds and maintenance

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  Support the central platform (known as the “Common Platform”) integrations with 3rd party software . This may include production site software that supports ADF processes.

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  Conduct and/or contribute to 3rd party solution analysis, working with suppliers and staff, to assess products suitable for improving operational efficiency.

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  Support and mentor staff on best development processes, increasing independence of junior staff to support integrations, application build and maintenance.

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  Liaise with client base, act as Senior SME, Escalation and Technical authority for the CCM development team on CCM technologies.

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  Educate colleagues on complexities of the platform design and infrastructure

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  Support the successful and continued operation of the CCM delivery platforms, both during and out of normal office hours (9-5pm).

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  Be centrally responsible for code quality of all deliveries, utilizing the approach as defined by the Platform Lead.

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  Utilise test driven development techniques within deployed code.

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  Provide technical innovation ideas, and demonstrate ownership where opportunities or problems present themselves

Background, Skills, Knowledge, Abilities:

• Excellent IT skills

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  Excellent knowledge of Document Composition & Data Manipulation applications.

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  Excellent Quadient Inspire skills, specifically Automate, Designer and Interactive.

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  Conversant in a variety of Linux / Windows scripting languages

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  Comfortable developing in a modern, Object Orientated Language eg Java, Python.

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  Experienced in integrating between disparate 3rd party tools

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  Experienced in designing, creating and integrating with API’s

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  Knowledge of Change and Release processes

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  Knowledge of web framework technologies, including standard integration language exposure (like python, Java etc)

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  Dialogue, PReS, GMC PrintNet, DOC1, CSF, Planet Press, Sefas OpenPrint or Formscape application development experience

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  Database programming skills

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  IBM Websphere MQ / Rabbit MQ

Additional Role Requirements: Core Competencies

• Excellent interpersonal skills/Customer awareness

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  Have a ‘customer first’ attitude, and be prepared to listen to ideas and engaged the customer

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  Desire to self-educate to close any technical gaps and increase breadth of knowledge and comfort working within the platform application and technical infrastructure

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  Comfortable communicating and writing in English

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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