Customer Education Specialist

About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognised as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine, as a top 10 software company in the Inc. 5000 Europe list and won the award for "Most Sustainable Growth Company" by Deloitte Belgium.

About the Customer Education Specialist at Showpad

To support our rapid growth and innovation, Showpad is hiring a dedicated Customer Education Specialist to work out of/near our Ghent, London, or Munich office. In this role, you’ll develop broad-based training programs that can be used across our portfolio, as well as custom curriculum developed in partnerships with select clients to meet their specific business needs.

In partnership with the Customer Success Managers, you’ll build education solutions that address our clients’ needs to help them change the way they think about how they can empower their salesforce. You will collaborate with the Professionals Services, Technical Support, and other cross-functional stakeholders to ensure our customers are properly enabled and set up for success with the Showpad Platform.

This role will report into the Global Customer Education Director.

Key Responsibilities

• Develop persona-based training curriculum and materials to support Showpads’ ongoing innovation to drive maximum adoption within our customer base
• Act consultatively with customers to create tailored training to their use case, audience and business needs
• Deliver virtual training classes
• Create on-demand learning experiences
• Manage education operations
• Reiterate and improve educational program based on results to drive customer satisfaction and platform adoption

Skills we are looking for

• 3+ years of experience in a training/educational role with proven results
• Excellent verbal and presentation skills - both virtually and in-person
• Fluency in English
• Proven experience in project management in a learning/training context
• Experience in a high-growth environment
• Commitment to providing an effortless customer experience
• Change management knowledge and/or willingness to learn
• Passion for making customers successful
• Self-starter

Bonus points

• Fluency in either German or French

• Experience in a software/SaaS environment

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

Showpad’s Commitment

We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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