Customer Service Executive

Jobinhalt

Customer Service Executive (E-Invoicing)

The Service Account Manager’s primary role is to manage relationships with our clients in assigned territory(ies). He/she makes sure that all their business needs are met and ensures a regular follow-up to anticipate their requirements to ensure highest customer’s satisfaction.

The Service Account Manager is also the first point of contact of speos customers. He/she responds to customer queries in a timely and accurate way. The Service Account Manager is the person in charge of monitoring the flow of data and to take action to resolve any issue. He/she analyzes technical problems and solves them.

Responsibilities

As a Customer Service Executive, your responsibilities will be to:

• Develop trust relationships with major clients to ensure the quality of our service to them.
• Acquire a deep understanding of customer needs and requirement
• Manage client portfolios in the assigned territory(ies), ensuring top-level services and solutions are delivered to the customers on a regular basis
• Master our solutions and processes to advise clients or resolve their queries
• Provide support in a timely and accurate manner
• Proactively monitor the unassigned tickets queue to ensure close follow-up on client’s queries
• Proactively monitor the flow of data and take appropriate action to resolve any issue
• Collaborate with the other teams as needed to resolve client’s queries
• Propose improvements to increase service quality and processes
• Update the team knowledge base with information about technical issues and useful discussions with customers
• Inform the clients on new features and functionalities
• Gather customer feedback and share with the relevant teams

Profile

As Customer Service Executive, you have:

• A bachelor degree or Masters or equivalent through experience and training.
• At least 5 years of experience in a similar position
• An experience in SQL queries and an understanding of the structure of a flat file such as XML, UBL, etc.
• An excellent oral and written communication skills in English, Dutch and French.
• Good knowledge in Microsoft Office.

And you also are

• A good planner and organizer
• A good communicator with listening skills
• A customer-oriented person who is result oriented
• A good problem solver who are flexible and open minded

Our offer

A competitive salary package - Your salary comes with extra-legal benefits, such as a company car, profit sharing, group and hospitalization insurance and meal vouchers.

Lots of autonomy and flexibility for direct impact on the growth of speos.

A stimulating and evolving role with many challenges, opportunities, and innovative projects.

A dynamic team in a family company culture!

A unique atmosphere, collegiality, and conviviality.

You will join us in a diverse team of highly talented colleagues, where there is room for ideas, initiative and professional development.

Why speos ?

speos is an innovative, leading Belgian company that develops solutions designed to empower companies with optimized and secure administrative and financial processes. We manage all aspects of your outbound document workflow, from document generation to distribution across print and digital channels.

The ultimate goal of speos is to ensure the success of our customers’ administrative and financial processes. This allows them to concentrate all their efforts on their core business.

speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the #1 reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, state-of-the-art technological know-how and proven customer service.