Customer Service Supervisor TT EMEA

☞ The Chemours Company

Aussicht: 135

Update Tag: 16-11-2025

Ort: Antwerp City Antwerp

Kategorie: Andere

Industrie: Chemical Manufacturing

Jobtyp: Full-time

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Jobinhalt

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

THE ROLE

Chemours is seeking a Customer Service Supervisor to join our Titanium Technologies EMEA Team! The position will report directly to the Customer Service and Operations Manager TT EMEA at our Kallo, Belgiumlocation. As Customer Service Supervisor you will lead a team of Customer Services Representatives (CSR’s) and will take necessary actions in order to guarantee customer satisfaction, increase productivity of the team and provide development opportunities for the team members in order to retain and motivate them.

Responsibilities

General
  • Drives results of the team, establishes the team’s objectives in line with EMEA and global supply chain and regional businesses;
  • Manages recruitment and performance evaluation of the team;
  • Monitors the team workload with data and ensures proper balance amongst the team members;
  • Enables opportunities for (senior) CSR’s to have in-depth knowledge of their customers and actively coaches team members;
  • Identifies training needs and ensures execution of training plan;
  • Interacts with Business Leadership to ensure that the customers’ requirements are understood and commitments are met;
  • Takes active role in managing escalated issues;
  • Ensures a process is in place to manage back-up efficiently;
  • Provides functional guidance to the team on consignment stock agreements;
  • Ensures compliance with contract terms: e.g. consignment stock invoicing/restocks/ rebates / commissions;
  • Ensures compliance with SOX procedures.

Process improvements and digitalization
  • Ensures that the procedures of the department are well defined, documented, shared with the team and easily accessible;
  • Continuously looks for ways to streamline and standardize work processes to improve team efficiency;
  • Order fulfillment: acts as an escalation point for CSR team for orders that cannot be automatically released given forecast and/or availability issues by the ATP process;
  • Identifies improvement / automation projects and collaborate with the EMEA supply chain projects team for implementation;
  • Trains and mentors Customer Service Representatives to get the team ready for the future role of CSR defined by the Supply chain vision (in the light of digitalization of sales orders entry, end-to-end automated integrated processes ATP-OMP, etc.).

Skills & Experience
  • Bachelor’s degree;
  • Min. 3 years of experience in a customer-oriented position;
  • Knowledge of SAP, SFDC and order entry web portals is a plus;
  • Excellent communication skills: be concise and clear;
  • Excellent knowledge of Dutch and English;
  • Strong people leader skills;
  • Ability to drive change;
  • Agility;
  • Very accurate worker;
  • Eager to help others and eager to keep on learning.

What We Offer
  • Competitive compensation;
  • Paid site holidays and paid day of service;
  • Learning and development opportunities;
  • Strong inclusion and diversity Initiatives.

NEXT STEPS

If you are interested in this vacancy, please send your CV and motivation letter by clicking the "Apply" button on the page. If you have any questions, please contact our recruiter Michelle van de Beurcht on michelle.vandebeurcht@chemours.com.

We’re Chemours. a Different Kind Of Chemistry Company

We are driven by our purpose to create a more colorful, capable, and cleaner world through the power of chemistry. Built upon a 200-year-old legacy and a world-class product portfolio, we bring everyday convenience to virtually everything people touch—in industries ranging from automotive, paints, and plastics to electronics, construction, energy, and telecommunications. We bring solutions that are better, safer, more reliable, and more sustainable, through the power of chemistry.

OUR APPROACH

We see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it. By taking a different approach to talent development, employee engagement, and culture, our goal is to empower employees to be their best selves—at Chemours and in life. The “ours” in Chemours represents everyone who works here. We’re thousands strong and always looking for the best and brightest to join our team.

OUR CULTURE

Five fundamental, foundational values form the substructure of our culture as a multinational corporation. They are core beliefs that guide and frame both our behaviors and our aspirations. Our values are in part what differentiate us from others, making us uniquely Chemours. They are—Customer Centered, Refreshing Simplicity, Collective Entrepreneurship, Safety Obsession, and Unshakable Integrity. At Chemours, our values are where everything begins.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.
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Frist: 31-12-2025

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