Customer Success Manager

Jobinhalt

About the role

EasyOrder is about ‘customer obsession’, creating a seamless customer experience and being close to our dealers from the full onboarding to the moment where a problem arises and when we want to be close to solve it. Reinventing the way online orders are done in the food and beverage industry, we aim to create long-term partnerships with our customers that are built on trust and care.

The Customer Success Team is on a mission to help customers use our services and help them grow their own business through EasyOrder, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve our ambitions we’re looking for a passionate Customer Success Manager to make the difference between great and excellent.

Here you can find what your responsibilities include as a member of our Success team:

Growing a deep understanding of the EasyOrder product(s), both on hardware & software;
Guiding customers understand and use EasyOrder’s powerful features to the fullest;
Forwarding your customers’ voice in the business, directly impacting product development decisions within EasyOrder;
Helping optimise and develop processes to improve the customer journey;
Troubleshooting, looking for both effective and efficient solutions for problems;
In general, being the true guardian of customer’s success and happiness to the user.

Requirements

We are looking for an entrepreneurial person who:

Is fluent in English & is a native-level speaker of Dutch and or French;
Has 0-3 years experience in a customer facing position;
Is able to work and thrive in a fast-paced environment;
Has excellent communication skills (both written and verbal);
You are hands-on: We have all the tools, but you will have to find solutions and turn them into reality;
Is comfortable speaking to a wide range of people covering a wide range of situations;
Is able to make a customer smile, even from behind a phone or computer;
Experience in the hospitality industry and/or start-up environment is a plus;
Combines strong empathy with a solution-minded, goal-oriented mindset and approach;
Is a true team player. Taking ownership and taking care of your peers.

Benefits

Our offer:

A highly competitive salary package;
Become one of the key employees of a fast-growing scaleup with open, respectful and fun company culture;
Extra-legal benefits (company car, meal vouchers, iPhone, MacBook, phone plan, , ...);
Have a real impact on the company’s growth and evolution;
Work with people who love what they do every day.

Just like our customers across Europe, diversity is a strength. No matter where you come from, or the path you’re on, EasyOrder is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform online ordering from now on.