Delivery Lead / Program Manager

Jobinhalt

Location: Anderlecht(Hybrid)

Languages: English

Employment Type: Freelance

Start Date: ASAP

Context of the mission/objective(s) of the job

We are seeking an experienced Delivery Lead / Program Manager to oversee large-scale Pharma R&D Digital Platform programs, specifically managing global CMS solutions (Drupal-based platforms) and their transformation to MaCH architecture (Contentful, next.js, Vercel). The role requires a seasoned leader with strong delivery governance, stakeholder management, risk mitigation, and budget management capabilities.

The Delivery Lead will be responsible for end-to-end program execution across 150+ global websites, ensuring compliance with pharma regulations (privacy, accessibility, SEO) while managing teams.

Responsibilities

Program & project management

• Manage the delivery of 150+ Drupal-based websites and oversee their migration to MaCH-based architecture.
• Define, plan, and execute project roadmaps including intake, scoping, estimation, delivery, and hypercare.
• Oversee development, QA, UAT, deployment, and support phases ensuring high-quality delivery.
• Implement risk-adjusted timelines to account for delays while maintaining delivery predictability.
• Lead project intake and pipeline management, ensuring prioritization aligns with client’s global roadmap.
  
  

Stakeholder management

• Act as the primary interface with stakeholders (IT owners, Brand, Medical, Compliance, Affiliate teams).
• Manage governance meetings with bi-monthly demand reviews, ensuring alignment of resource and project planning.
• Communicate effectively with executive leadership, providing project status, risks, and mitigation strategies.
• Collaborate with agency partners, QA leads, and functional owners to align deliverables.
  
  

Budget & resource management

• Manage program budgets including quarterly forecasts, allocation, and variance reporting.
• Track budget consumption and provide clear justifications for overages (e.g., additional clean-up, scope changes).
• Optimize resource planning across internal teams, vendors, and flex resources to avoid idle time and bottlenecks.
• Drive cost-efficiency while ensuring delivery excellence.
• Risk & Compliance Management
• Identify risks early and establish risk mitigation strategies.
• Ensure websites comply with WCAG accessibility standards, GDPR/privacy, SEO, and security best practices.
• Coordinate with Security teams to address vulnerabilities and ensure compliance with SLAs.
• Provide Level 2 & Level 3 support governance and ensure 24/7 incident management for P1/P2 issues.
  
  

Leadership & team management

• Lead cross-functional delivery teams across Development, QA, DevOps, and Hypercare.
• Mentor and guide technical leads and developers, ensuring blockers are addressed timely.
• Drive collaboration between offshore, nearshore, and onsite teams.
  
  

Requirements

Qualifications & experience

• Education: Bachelor’s in Engineering / Computer Science / IT or equivalent
• Experience: 10+ years in IT Program & Delivery Management with at least 5 years in Pharma R&D digital platforms
• Proven experience with CMS platforms (Drupal, WordPress) and large-scale CMS migrations to MaCH architecture
• Strong understanding of ITIL, ITSM processes (Incident, Change, Release, Problem Management)
• Demonstrated experience in budget management (multi-million € programs)
• Skilled in managing multi-vendor programs and global stakeholder governance
  
  

Key competencies

• Project & Program Management: Governance, planning, delivery tracking
• Budget Management: Forecasting, cost optimization, reporting
• Risk Mitigation: Proactive identification, dependency management, issue resolution
• Stakeholder Management: Executive communication, affiliate alignment, partner management
• Business Analysis: Translating requirements into delivery roadmaps
• Pharma R&D Knowledge: Exposure to clinical, medical, and regulatory requirements
• Resource Management: Capacity planning, team leadership, vendor coordination
  
  

Technical skills

• Project & Delivery Tools: Jira, Azure DevOps, ServiceNow, HPSM, Office 365
• CMS & Digital: Drupal, WordPress, Contentful, next.js, Vercel
• Database & Reporting: Oracle, MySQL, Power BI
• Monitoring & Automation: Splunk, Dynatrace
• Frameworks & Standards: ITIL, ITSM, Agile (Scrum, Kanban), WCAG, GDPR compliance
  
  

Soft skills

• Strong communication and presentation skills with executive presence
• Ability to balance business priorities, technical feasibility, and budget constraints
• Collaborative leadership style with focus on mentorship and team empowerment
• Problem-solving mindset with focus on delivery excellence