Digital and Remote Sales expert - Personalisation

Digital & Remote Sales Expert (CJE) – Personalisation - Business Banking

[Fixed contract , Full time, Brussels]

We redefine banking. How about you?

There has never been a more interesting time to work at ING. We’re on a journey that is centred around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of!

Want to work for a bank that values honesty, integrity and responsibility? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers via our agile way of working? If so, then read on. Because ING might very well be your next employer.

Your role & work environment

As a Digital & Remote Sales Expert – Personalisation (CJE), your mission is to offer our clients a differentiating customer experience for their financial needs in every important step of their life by leveraging our digital capabilities.

You will analyse the market, the emerging needs & behaviors of our customers when they are dealing with their finances. Armed with those insights and by levering our digital strategy, you will contribute to design, develop & and optimize (beyond) banking propositions to drive the satisfaction of our customers & a sustainable growth of the Business Banking segment.

Next to development of new propositions, you will also develop and run commercial campaigns to drive traffic and sales towards the ING channels (Digital / Face / Call) by making use of data & digital assets.

Your success indicators will be the overall customer satisfaction, the growth and profitability of the Business Banking segment. A segment focused on Independents, Micro-Companies, SME’s and Midcorporates.

Your key responsibilities

• You drive the growth of the segment and the customer satisfaction by developing personalised customer journeys and proposition.
• You manage commercial actions to drive digital adoption, traffic & sales in a multi-channel environment.
• You analyze commercial results and take appropriate action when needed.

We look for

An entrepreneurial colleague with atalent for taking it on and making it happen,enthusiasm forhelping others to be successfuland a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Digital & Remote Sales Expert Personalisation:

• You put the customer 1st. You have a strong affinity with the professionals market and the rapidly changing customer needs.
• Ready to apply a ‘dare to do’ attitude, especially eager to take our digital and remote goals to the next level
• You are eager to create personal customer journeys across our different touchpoints, client communications and product offerings. This by making full use of data analysis and digital technology. Knowledge of Content Management Systems and reporting tools are a plus.
• You combine strong analytical capabilities with creative mindset to find solutions to complex problems. Keen on A/B testing and experimenting. Making use of tools like Adobe/Google Analytics/WebTrekk/..
• You love collaborating, in multidisciplinary and self-steering team
• You make things happen with respect for the (risk) processes.
• Change, innovation & testing is part of your DNA
• You hold a Master’s degree or/and are qualified with relevant experience of min 4 years.
• You are fluent in Dutch or French AND English.

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within Business Banking, you can count on a range of opportunities to invest in your personal and professional growth with:

A great team to collaborate with that allows you to develop your skills by working on an interesting variety of topics. Your entrepreneurial attitude will be triggered by the positive impact you can contribute to on a daily basis. You will build up your internal network by collaborating with various colleagues both centrally as in the sales network.