Digital Operations Manager (Websites/Portals)

Make your mark for patients.

We’re here because we want to build the future and transform patients’ lives for the better.

At UCB, our people are our experiences and achievements, our passion and drive. That’s why we’re looking for talented individuals with diverse backgrounds and experiences - not just the best and brightest, but those who care about making a meaningful difference in the lives of patients. We promote an environment of diversity, openness, and respect where people can make valuable contributions.

An exciting journey lies ahead. Will you join us in pushing the boundaries of what’s possible?

To strengthen ourInsight to Impact team, we are looking for a talented individual to fill the position of: Digital Operations Manager.

An exciting journey lies ahead of UCB; with a strong pipeline spanning several therapy areas that we are confident will deliver highly differentiated solutions. As Digital Operations Manager, you will liaise with various management levels at European and area/country level to impact strategic choices and co-creation of final solutions. Your focus will be on websites and portals - with your help, we will build innovative end-to-end digital programs which create a seamless experience across channels, devices and technologies for our external stakeholders and patients.

You like to work in an environment where you can:

• Challenge the status quo and have an entrepreneurial attitude to get things done by creating a shared vision and bringing people along to embed Omni Channel thinking
• Understand our stakeholders, associated health ecosystems, needs and wants, attitudes and beliefs, behaviors, country particularities and the role of UCB

You will contribute by:

• Acting as point of contact to co-create the implementation of the Business Unit’s OmniChannel strategy
• Create differentiated End-to-End Omni Channel solutions utilizing both internal and external channels (3rd party, Social Media, Apps) with expertise on digital solutions such as Websites, Portals, Google Analytics & SEO
• Drive implementation and operations for remote engagement tools, webinar solutions and campaigns, surveys and integrate it in the future operating model given the environmental change
• Utilize analytics and drive usage and data quality of digital solutions to ensure future impact maximization. Build the foundation to allow better data collection, processes, and governance for digital solutions
• Drive training and launches of new solutions to the users and act as capability owner in relevant digital areas
• Constructively collaborate with IT, I2I departments, medical, legal and compliance teams
• Apply marketing principles including among others like stakeholder targeting, profiling, lead generation, mass customization, campaign planning and evaluation

Interested? For this position you’ll need the following education, experience and skills:

• Master’s or bachelor’s degree with working knowledge of Working knowledge of Websites (eg. Drupal), Portals, Google Analytics and SEO is a must
• Experience remote engagement tools, webinar solutions, social media & apps in general is a strong plus
• Digital hard skills – Assuming the majority of future engagement strategies will be digital, hands-on expertise in this area remains key
• Analytical skills with focus on business case analysis and insights generation linked to channel performance
• Outstanding execution & project management skills – This includes stakeholder management & networking, change management, planning & status tracking, risk/issue management, especially for launch preparations in pharma
• Innovation mindset – Innovation especially in the digital space will be a critical asset. Experience with new value propositions, engagement approaches as well as with innovation methodologies are a necessity. Strong connections or experiences outside Pharma in this domain is a plus
• Effective communication and presentation skills, including advanced English language capabilities
• Willingness to travel

About us.

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 7,600 people in all four corners of the globe, inspired by patients and driven by science.

At UCB, everything we do start with a simple question: “How will this create value for people living with severe disease?”. We are on a journey to become the patient-preferred biopharma leader by delivering medicines and solutions that improve lives. We want to ensure the creation of patient value, now and into the future, while contributing to a society where a population of 8 billion people and more should be able to live a good life within limited resources of one planet.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.