ICT Service Desk Engineer

☞ Mainfreight Europe

Aussicht: 140

Update Tag: 26-11-2025

Ort: Ghent East Flanders

Kategorie: IT - Software

Industrie: Logistics Supply Chain

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

15 June 2021 ICT Service Desk Engineer

SUPPORT | OOSTENDE / GENT, BELGIE

As a Service Desk Engineer at Mainfreight, your main focus is to field calls from our team experiencing issues with supported applications and systems. Team members issue tickets within our ticket management system. You provide remote and physical support on a variable schedule to ensure coverage during business hours and periodically in standby after hours. The Mainfreight service desk supports and takes calls from all Mainfreight branches and their customers across Europe.

Your Responisibilites In This Role
  • Answer user calls and respond to customer incidents and problems;
  • Create and resolve tickets according to service level agreements;
  • Transfer tickets to other teams for resolution or escalates to supervisor;
  • Provide excellent desk side and over the phone support at MFT branches and customer locations
  • Ability to work under pressure and recognize the importance of teamwork in the support environment;
  • Follow up with customers to validate that the issue has been resolved;
  • Work with support teams abroad to resolve tickets as required;
  • Monitor company infrastructure alerts using specific tools;
  • Sporadic travel to European branches, implementing changes and projects;
  • Identify areas for service improvement.
Skills and Abilities
  • 3-5 years of Customer Service experience and good knowledge of the Microsoft Platform, Networking, Printing, Citrix, Exchange etcetera;
  • Strong problem solving and communication skills;
  • Very good in English and Dutch, both verbal and written – knowledge of French is an asset ;
  • Ability to listen and identify IT related issues, articulate technical instructions to support our clients over the phone using Topdesk as incident management platform;
  • Ability to collect, examine, and analyze data from a variety of sources and offer solutions;
  • IT and ITIL related certification is considered as an asset;
  • Flexible, adaptive, punctuality, willing to learn, team player are key aspects for this position;
  • Knowledge and experience in the transportation and logistics business is an advantage;
  • Passionate about technology and culturally sensitive
How You Operate
  • This position requires shift work from Monday-Friday, between 7:30-18:30; standby during nights and weekends from time to time;
  • Main office location in Ostend, regular travel to other locations in Belgium;
  • Willingness to travel to our other European branches
Interested? What are you waiting for? We’d love to hear from you!
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Frist: 10-01-2026

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