ICT SUPPORT LEAD

☞ Axereal

Aussicht: 140

Update Tag: 26-11-2025

Ort: Antwerp City Antwerp

Kategorie: IT - Software IT - Hardware / Netzwerk Informationstechnologie Produktion / Betrieb Mechanische / Technische Pflege

Industrie:

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Jobinhalt

L’entreprise

Présentation

Boortmalt (the malting business of the French cooperative group AXEREAL) is currently the 4th largest malting company globally with more than 1,1 million tonnes of malt sold throughout the world every year.Our 500 employees spread over 7 countries in Europe are focused on producing an extensive range of high- quality malt types in order to meet the requirements of our brewing and distilling customers around the world.By using the most modern production techniques and with our far-reaching logistics capability, we are able to supply world markets both effectively and efficiently. Currently in the process of the acquisition of Cargill’s malt business, Boortmalt’s employee number will soon double and its production capacity will reach 3 million tonnes per year, resulting in an even better market position.

Missions essentielles

As a Master of Malt, member of the IT team, your role will include the following tasks:


  • Taking the lead on the daily tasks of the IT support team. You are energized by helping internal and external customers to resolve technical support issues by investigating the problems and defining the appropriate actions.
  • You explore new horizons together with your colleagues of the Global IT support team to implement best practices and drive improvements.
  • You strive to continuously improve the FAQ’s based on received requests and incidents. You are responsible for all content documentation of the knowledge base in the ticketing tool.
  • You provide efficient tracking of the IT inventory
  • Assist the Group ICT Support & Operations Manager to set up new modules in the ticketing tool
The Group ICT Support & Operations manager, to whom you will report, will be informed of your actions at all times. In exchange, you can count on his/her guidance.

Profil / Compétences requises

The ideal master will thick the following boxes:


  • a degree in Information systems, Computer science or equivalent by experience. Knowledge of IT methodology is a must
  • Minimum 2 years of experience in a similar IT support ole
  • Proficient written and verbal English and Dutch.
  • Knowledge of French or Spanish is a plus. ALternatively, willingness to learn (one of) these languages
  • Knowledge of JDE, MAPPS, Opera, Sharepoint, O365

Avantages

We offer an attractive salary and benefits package.

You will be part of a global organisation with a wide range of national and international career opportunities.

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Frist: 10-01-2026

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