IT Change Manager

Jobinhalt

Location:
Mons, Belgium

Security Clearance:
NATO Secret

Reference No:
C001889 / Mons

Skills, knowledge, experience required:

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline, (such as, Science, Computer Science, Engineering or Information Technology) and 2 years of post-related experience;
• OR exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCA, that is, at least 6 years of an extensive and progressive expertise in duties related to the function of the post;
• Experience in Configuration Management, Configuration Control and Status Accounting;
• Experience with ITIL change management best practices;
• Practical experience in the usage of change management tools;
• Knowledge of Quality Management principles;
• Experience in the operation of Change Advisory Boards (CAB);
• Experience organizing meetings and committees;
• Relevant ITIL training certification.

Desirable:

• Post-secondary training in IT;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Duties/role:

• Managing the entire life cycle of the Enterprise IT Change Management across infrastructure, platform and software as a service;
• Developing implementation plans for complex requests for change;
• Ensuring that appropriate actions have been planned to minimize the risk of failure and the impact on users during change implementations;
• Evaluating risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services affected);
• Seeking authority for those activities, reviewing the effectiveness of change implementation and proposing improvement to organisational procedures governing change management;
• Guiding and supporting the Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change;
• Liaising closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests;
• Managing and prioritizing Requests for Change using the IT Service Management Toolset;
• Developing knowledge articles and developing change models within the IT Service Management Toolset;
• Chairing the Change Advisory Board and preparing the Agenda and Minutes;
• Escalating high impact change to executive management for final approval;
• Supporting change release and deployment to Operations and Exercises;
• Compiling IT Change Management Key Performance Indicator Reports to senior management;
• Maintaining IT Change Management discipline ensuring the correct policies, process and procedures are routinely followed;
• Deputizing for higher grade staff, if required;
• Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

kapitał zakładowy wynosi: 73 500,00 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com