IT Support Analyst

☞ Medi-Market Group

Aussicht: 125

Update Tag: 18-11-2025

Ort: Nivelles Walloon Brabant

Kategorie: IT - Software

Industrie: Retail

Position: Entry level

Jobtyp: Contract

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Jobinhalt

Medi-Market Group is a young and dynamic Belgian chain in pharmacy and para-pharmacy. Via physical stores up to 1.000m² (61 Medi Market and 28 Pharmacy By Medi-Market), 8 beauty institutes (l’Institut By Medi-Market) and 2 web shops (https://pharmacy-medi-market.be and www.medi-market.be), we try to offer the broadest assortment of healthcare products at the lowest prices. Our innovative concept guarantees our customers a personalised advice by experts and a wide range of healthcare products, natural medicines, dermo cosmetics, specialised nutrition, and baby care products. The group grows fast, follows an omnichannel strategy and has strong ambitions to grow even further. We also started our European expansion in Italy where we currently have 15 stores but with the ambition to grow to 60 stores within the 3 upcoming years. Medi-Market Group currently employs about 1.000 employees.

To ensure the continuous growth of the group, Medi-Market Group is looking for the HQ in Nivelles (Walloon-Brabant):

IT Support Analyst (M/F/X) - Full Time

Responsabilities

An IT Support Engineer delivers end-to-end support, addressing a diverse range of IT issues and ensuring proper installation, configuration, and maintenance of IT systems. They also diagnose and resolve hardware/software issues, collaborate with cross-functional teams, maintain detailed documentation, and conduct training sessions for end-users to enhance IT skills.

End-to-End Support

  • Providing technical support to company users, including end-to-end resolution of software, hardware, and network issues.
  • Administering user accounts, access rights, and IT security policies.
  • Monitoring tickets assigned to the team.
  • Coordinating with our third parties for the point of sales
  • Collaborating with IT team members and various departments within the company to address technical issues and ensure user satisfaction.

Documentation

  • Maintain accurate and detailed documentation of IT systems, configurations, and issue resolutions.

User Training

  • Conduct training sessions for end-users to enhance their IT skills and promote efficient system usage.

Competencies

  • Active Directory / Azure / O365
  • Windows OS (Linux is a plus)
  • Knowledge of computer and networking systems
  • Knowledge of printing solutions
  • Experience with scripting languages is a plus
  • Autonomous
  • Assertive
  • Flexible
  • Keen to learn
  • Good communication skills

Language

  • French speaking with a good level in English.
  • Dutch is a plus.

Offer

  • Location: Nijvel/Nivelles
  • Full time contract (indefinite period).
  • Dynamical and fast evolving organisation.
  • The opportunity to participate actively to the creation of a new concept and to a mid-size company in full expansion.
  • Autonomy and entrepreneurship in your day-to-day work and in collaboration with your colleagues.
  • Result drive management with a lot of room for personal initiative.
  • A competitive salary in relation with your past experiences and responsibilities.
  • The possibility to develop yourself both on personal and professional level.
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Frist: 02-01-2026

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