IT Support Technician

Jobinhalt

• Vocational training at a higher technical level in a relevant discipline;
• A higher educational qualification but less practical experience or a less formal educational background combined with particularly relevant practical experience may also be acceptable;
• At least 6 years’ relevant experience;
• Minimum of 4 years general experience in:
• System Administration of MS Windows Server;
• Active Directory;
• MS Exchange Server;
• In-depth experience on IT systems virtualization and Virtual Desktop Infrastructure;
• Broad and sound technical knowledge of IT Systems;
• Practical experience in diagnosing deficiencies in networks and associated equipment;
• Microsoft certification (preferable MCSA or MCSE certificate);
• Working knowledge of MS Office suite, eMail Clients/ Web Browsers and Web Content Management.

• As a minimum a Bachelor of Science (BSc) degree at a nationally recognised/certified University in the related discipline or an Advanced IT-related university degree;
• Broad and in-depth experience of the ITIL Service Management framework;
• Project management experience;
• ITIL and VM Ware certifications;
• IT Collaboration tools;
• VM Ware vSphere, VM Ware View, MS WSUS and SMS Server; Anti-Virus and Spyware Servers; Print and File Servers; Configuring Server Clusters; Operating and Maintaining a SAN; HW troubleshooting; Configuration Control;
• Member of a recognized professional body or institution;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Assists in the day to day System Administration (SA) of the Hardware (HW) and Software (SW) of the currently fielded version of MS Windows Server, to include managing Active Directory Services (Domain Controller, Group and Security Policies, DNS, Trust Relationships and the like), as well as the DNS and DHCP servers;
• Assists in the SA of the HW and SW of the MS Exchange Server;
• Assists in the SA of the HW and SW of the print server and user’s access to networked printers;
• Assists in the SA of the HW and SW of the Windows Server Update Services (WSUS) and MS System Management Server or similar competing product suite, to include timely installation of software patches, remote control and HW and SW inventory;
• Assists in the SA of the HW and SW of Anti-Virus and Spyware servers;
• Assists in the SA of the HW and SW of the file servers to include any file share developed in support of exercises and operations;
• Assists in the SA of the Storage Area Network (SAN) to include routine tape backup of the SAN, as required by the SLA and local Standard Operating Procedures (SOPs);
• Develops scripts to automate SA processes;
• Assists in the SA of server clusters ensuring responsive failover service thereby greatly reducing downtime of user services due to any one server failing;
• Assists in the SA of HW and SW of any other servers assigned to this cell;
• Assists in the execution of the Squadron Disaster Recovery/Business Continuity Plans;
• Assists in the execution of the AIS Core Release Management program to include rollout and rollback planning and execution;
• Executes proper preventive maintenance plans;
• Assists in the preparation of all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant;
• Provides assistance with system fault resolution to the Customer Support Centre;
• Provides assistance and technical advice to other staff of the NCIA Bydgoszcz for all aspects of systems supported by the cell;
• Stays abreast of technological developments relevant to the area of work;
• The incumbent may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract.