L1 Support- Belgium

☞ Ampstek

Aussicht: 105

Update Tag: 28-11-2025

Ort: Mechelen Antwerp

Kategorie: IT - Software

Industrie: IT Services IT Consulting

Position: Mid-Senior level

Jobtyp: Contract

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Jobinhalt

Hi Professionals,

Greetings From Ampstek!!

Hope you are high in your spirits. Please stay safe.

Our client is looking for L1 Support Engineerto join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com

Role: L1 Support Engineer

Location: Mechelen, Belgium(Onsite 5days/Week)

Duration: Contract

Job Description:

  • 2+ years experience providing onsite support in an enterprise environment.
  • Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
  • Respond to service desk requests and fulfil them promptly.
  • Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
  • Log, categorize, and prioritize support requests accurately and efficiently.
  • Perform password resets and account unlock procedures.
  • Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
  • Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
  • Hardwar Troubleshooting.
  • Software Installation & Troubleshooting.
  • Strong working knowledge of Windows 11, MAC’s
  • Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
  • Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
  • Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
  • Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Thanks & Regards,

Sudhakaran

IT Recruiter | Europe & UK

Email - sudhakaran.m@ampstek.com

Tel - +44(20)45150009

Ampstek Services Limited

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Frist: 12-01-2026

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