Lead Network Operations Analyst-1

☞ Mastercard

Aussicht: 130

Update Tag: 16-11-2025

Ort: Waterloo Walloon Brabant

Kategorie: IT - Software IT - Hardware / Netzwerk Informationstechnologie

Industrie: Finance

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Jobinhalt

The regional infrastrcuture delivery team is looking for a Lead regional infrastructure in europe to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this client-facing position, you will:
  • Provide operational support for MasterCard’s environment with an emphasis
on infrastructure and transactions technologies
Provide project support and problem support based on the ITIL model.
Analyze trends over time to understand operational & customer performance
and develop plans for improvement

All About You

The ideal candidate for this position should:
  • Manage assigned regional projects, which include responsibility for planning;
time and cost control; resource utilization and implementation.

  • Perform Tier II support functions for the MasterCard Operations Command
Center (OCC)
  • Provide project support and Assists in the planning of large-scale systems
projects with an emphasis on operations and operational support
  • Ensure an operating excellence in the region by performing
o Proactive operational analysis at multiple level (network, product, application
)
o Oversees of major incident resolution and lead the improvement plan
o Manage customer communications
o Being involved in the conversation with regulator following an incident
  • Develop documentation to support the operating environment
  • Be communication with partners, customers and stakeholders
  • Be knowledgeable in our payment industry standard

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with
Mastercard’s guidelines.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Frist: 31-12-2025

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