Lead Network Operations Analyst-1

☞ Mastercard

Aussicht: 180

Update Tag: 26-11-2025

Ort: Waterloo Walloon Brabant

Kategorie: IT - Software

Industrie: IT Services IT Consulting Internet Publishing Financial Services

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead Network Operations Analyst-1

Job Description Lead Regional Infra Delivery

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The regional infrastrcuture delivery team is looking for a Lead regional infrastructure in europe to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In This Client-facing Position, You Will
  • Provide operational support for MasterCard’s environment with an emphasis

on infrastructure and transactions technologies

Provide project support and problem support based on the ITIL model.

Analyze trends over time to understand operational & customer performance

and develop plans for improvement

All About You

The ideal candidate for this position should:
  • Manage assigned regional projects, which include responsibility for planning;

time and cost control; resource utilization and implementation.
  • Perform Tier II support functions for the MasterCard Operations Command

Center (OCC)
  • Provide project support and Assists in the planning of large-scale systems

projects with an emphasis on operations and operational support
  • Ensure an operating excellence in the region by performing
  • Proactive operational analysis at multiple level (network, product, application

)
  • Oversees of major incident resolution and lead the improvement plan
  • Manage customer communications
  • Being involved in the conversation with regulator following an incident
  • Develop documentation to support the operating environment
  • Be communication with partners, customers and stakeholders
  • Be knowledgeable in our payment industry standard

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must

Every person working for, or on behalf of, Mastercard is responsible for information security.
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with

Mastercard’s guidelines.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must

Every person working for, or on behalf of, Mastercard is responsible for information security.
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Frist: 10-01-2026

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