Maintenance Technical Support Engineer

Jobinhalt

Req ID: 319642

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

PURPOSE OF THE JOB

Provide technical support for remote and on the field troubleshooting or investigation during

commissioning (in collaboration with the team in place), warranty or maintenance activities.

Main Responsabilities

• Provide back office and on the field support for trouble shooting of signaling systems and/or traction and auxiliary systems mainly for rolling stock.
• The back office tasks consist in:
• Analyzing logs and other relevant information coming from the field in order to remotely support the front office technicians to solve/repair quickly failures on signaling or rolling stock systems that are affecting their availability.
• Based on the return of experience coming from the field, interact with the people in charge of the systems/products design and the ILS colleagues in order to improve the maintainability and the troubleshooting guides of the systems/products in question.
• Analyze and respond to spot customer requests in relation to operation, practical maintainability and/or availability/reliability issues.
• Analyze the root cause of failures and put in evidence any trend of endemic/epidemic failure that might be rising on a system or a product within its operational environment. Identify, propose, and verify corrective actions to prevent further recurrence of the failure.
• Support the internal repair technicians for any complex repair that needs a system/product analysis for putting in evidence the failure modes.
• When the remote assistance has not conducted in putting the product/system back into operation, the on the field tasks consist in a second level of expertise in :
• The analysis of the relevant information available on the field including the operations environment in order to solve/repair the failure within a given timeframe (24h-72h) and a geographical area (mainly Europe) in order to put the product/system back into operation.
• The support of the customers in their system/product’s uses and identify the root cause of failures especially when it is related to the interfaces with the rolling stock and/or with the infrastructure.
  
  

Measurement

• Customer satisfaction based on the reaction time to solve any issue from notification.
• The Quality of the Return of Experience in order to improve the reliability and the maintainability of the Alstom systems/products.
• The decrease of time spent on site issues by ALSTOM teams
• Respect of the QCD (Quality Cost Delay) objectives defined.
  
  

QUALIFICATION & COMPETENCIES - EXPECTED LEVEL

QUALIFICATION:

Education: Master’s degree in engineering (preferably electronics or embedded systems) or equivalent

experience.

COMPETENCIES:

Desired knowledge / Experience:

• Synthesis abilities to lead an investigation from the train issue to the electronic devices’ faults
• Knowledge in sensors and software programming
  
  

Language skills: Good knowledge in English and French language (spoken, read, written). Any other

additional language with a preference for German, Dutch or Italian is an asset.

Behavioral skills & competencies:

• Customer satisfaction and results orientated
• Ability to use new technologies and tools.
• To have patience, with an analytic way of thinking in order to solve complex system failures
• Team Player and rigorous
• Able to communicate in an open an clear manner with various stakeholders
• Flexibility and mobility: Job based in Charleroi with frequent short term travels (sometime planned in the emergency) mainly in Europe.
• Able to perform the global reporting of the activity.
• Driving license (B)
  
  

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

Job Type: Experienced