Product Owner Customer Analytics Data and Tools

Product Owner Customer Analytics Data and Tools

[permanent contract , full time, Brussels]

Your role & work environment

Your goal will be to help stakeholders across the bank steer the business, by enabling them in gaining critical insights into our customers’ product usage, their socio-economic and demographic profiles, and preferences. You will achieve this by ensuring the availability and quality of our data and analytical tools.

You will work in a cross-functional team, made up of data analysts, functional analytics, and IT profiles. Together, you will form a core pillar in our Digital Sales and Customer Interactions tribe, being the main entry point for our data, and the owners of some of our most important tools.

Your key responsibilities

You are the owner of our data analytics SAS stack for both our BE and NL entities, and for our BE datamart’s ETL jobs

• You keep the data safe and secure
• You improve the user experience of our data analytics tooling, while ensuring the availability, quality, and proper usage of our data

You are responsible of the migration of our data processing jobs from SAS to Data Stage

• You define the migration roadmap with the different stakeholders (business, IT, marketing) as well as the milestones
• You make sure that these milestones are met

As product owner, you are responsible for managing the delivery backlog and work on products improvements

• You define the vision for your products
• You manage priorities in line with your vision

You support and train data analyst to make sure they use your data as efficiently and effectively as possible

We look for

A colleague with atalent for taking it on and making it happen,enthusiasm forhelping others to be successfuland a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Owner customer analytics data and too[ls you will also need:

• Experience of project management and working effectively across functions (IT, Legal, Compliance, Risk, Finance, etc.). IT and Data Analytics affinity is a plus.
• Experience in managing a large amount of stakeholders and gathering business requirements.
• Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentations.
• Experience with the agile way of working (backlog management, ceremonies, working at epic level, etc.).
• Experience with SAS Enterprise Guide is a must
• Experience with IBM Datawarehouse (Netezza) is a big plus
• Experience in data analytics is a big plus.
• Good knowledge of English, and either Dutch or French
• Master’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics or alike, and/or equivalent experience of at least 3 years of dealing with a complex group of stakeholders.

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Digital Sales and Customer Interaction department, you can count on a range of opportunities to invest in your personal and professional growth with:

• The possibility to work on your craftmanship with dedicated learning days
• Challenging projects that are contributing to the analytical ambitions of the bank

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!