Randstad Search & Selection - IT Workspace Engineer

Jobinhalt

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express is seeking Aglobal Aviation IT Digital Workspace Engineer for its office in Diegem, Belgium.

As Digital Workspace Engineer, you will play a critical role in the daily upkeep of the Global Aviation IT (GAIT) Digital Workspace to ensure maximum provision of service. You will do so by pro-actively maintaining and tuning the PC Hardware and software and by responding to and resolution of issues encountered. Solving an IT problem in a timely manner is important because our users depend on their Digital Workspace. You provide assistance to the organization’s PC users through phone, email, or in-person visits and cooperate closely with the corporate Digital Workspace team and the networkand systems administrators.

Your Main Tasks

On-board the Technical Support for GAIT and build-up the Technical Support team
Cooperate closely with

GAIT SecOps Network team (LAN, WAN, Firewall, Anti-virus...)
GAIT TechOps Wintel team (AD, Windows, Citrix,...)
GAIT IT Services Team (Asset & configuration management,...)
Corporate Digital Workspace Support Team (based in Prague)
Maintain and support the standard GAIT "core build" for all desktops and laptops in our department
Provide much-needed technical assistance, support and advice to computer users:

Assist with installing software, maintaining computer systems and repairing computer Hardware using automation tools and scripting
Troubleshoot problems and answer questions to prevent downtime, while enhancing the use of Hardware, software, peripheral equipment and operating systems
Resolving issues with Local Area Networks (W)LAN and Active Directory
Answer inquiries from computer users by telephone, email, live chat or other means. Typically, they are required to listen to the customer’s problem, diagnose the nature of the issue and walk the caller through the steps required to solve it
Stock management

Manage and improve processes related to the digital workspace
Ensure that a number of "hot-spare" laptops and peripherals are configured and ready to use
Tagging and inventory tracking of Hardware & software
Asset Management

Manage and improve processes related to asset management

What Do You Bring

Bachelor in Applied Computer Science or Information Systems or similar

Technical Skills:
Must Haves

Software: Expert knowledge on installing, supporting, debugging, configuring and patching

Windows 10 Professional
Outlook 2016, O365 connected to Exchange or O365 cloud
Office 2016, O365
Teams, OneNote
Symantec EndPoint Protection Antivirus

Hardware:
Debug and solve Hardware/driver-related problems
Able to perform small repairs
Manage Support and Warranty of desktops and laptops with vendors (HP)

Network: Configure, support and debug issues with:
Network connected printers
Network file shares
WLAN
VPN
Active Directory: create/troubleshoot

User Accounts
Computer Objects
Policies
Nice to Haves

Creating email Distribution Lists (including nesting)
License Management tools such as Smarttrack
Software packaging such as Altiris, MEM, InTune
Software Management tools such as Altiris, MEM, InTune
IT Service Desk tools such as Service Now
Able to support and configure Android and Apple iOS smartphones Able to support Linux and/or Apple iOS PC’s

Non-Technical Skills:
Languages (Flemish, English)
Communicative and Approachable

Patient, gentle and polite
Able to convene guidelines
Structured & Analytical

Able to prioritize work and separate incidents from service requests
Detect trends and suggest solutions to fix root cause
Understands and knows how to apply standardization and automation
Embraces structure: applies naming conventions, suggests process optimization
Documentation & Reporting

Able to document solutions and produce guidelines
Produce reports on on-going issues
Suggest optimizations to guidelines and processes

What Do We Offer

Strong career support in an international environment
Multifarious benefit program
Access to comprehensive learning programs

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