Senior Service Level Manager

Aussicht: 120

Update Tag: 16-11-2025

Ort: Mons Hainaut

Kategorie: Geschäftsführung

Industrie:

Jobtyp: Voltijds, Interim, Tijdelijke Job

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Jobinhalt

Description:

Responsible for monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged in the delivery of services and providing value.
Contributes into SLA preparation and negotiations
Establishes necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders.
Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners.
Main point of contact to the customer for any activities related to the SLA he/she is responsible.
Contributes on developing KIPs and identifying the SLA target levels.
Makes sure that agreed KPIs are monitored and reported.
Provide guidance to the stakeholders
Leads the team of SLMs

Requirements:

Mandatory Experience and Education:

A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience
Relevant skillset and knowledge of customer environment;
Sound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes;
Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach;
Experience in resource management, including the planning for and allocation of resources in organizations;
Excellent communication skills.
Proven ability to effectively communicate orally and in writing, with good briefing skills;
Advanced organizational skills and analytical approach to problem solving

Desirable Experience and Education:

Expected Start Date: 24/1/2022

Job Types: Full-time, Fixed term contract

Schedule:

Work Remotely:

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