Support Engineer

Aussicht: 180

Update Tag: 26-11-2025

Ort: Zaventem Flemish Brabant

Kategorie: IT - Software

Industrie: Human Resources

Position: Associate

Jobtyp: Full-time

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Jobinhalt

For a client, located in Zaventem, we are looking for a Support Engineer.

The client is a major international player that offers various services (IT and non-IT).

They are currently looking for someone who can assist the internal departments of the organization in the field of IT support.

What you do:

Take ownership of incoming incidents and provide excellent customer advice and support to our internal employees by answering inbound telephone calls, serving end-users face-to-face on our support desks and handling electronic requests (mails/tickets),
Provide accurate information on IT products or services,
Use an ITIL-based registration software and remote control tools on a daily basis and followup and update customer status and information, passing on any feedback and suggestions by customers to the appropriate internal team,
Identify and suggest possible improvements on procedures,
Document recurring incidents into user-friendly FAQs published on the intranet,
Act as SPOC for all related issues in domains of hardware (laptops, MFPs, smartphones (iPhone) and software (Windows 10, Office 2016, Google Suite and in-house applications).
You collaborate with business and technical teams to gather functional, behavioral and interface requirements and build them into specifications that ultimately translate into deliverable business services.
You gather and analyze internal and external user feedback to assist in the continued improvement of products and services.
You take ownership for the successful completion of all aspects of IT helpdesk activities.
You create qualitative end user focussed user manuals & guides for new solutions or services.

Who you are:

Could this be interesting? Let’s get in touch via LinkedIn or via vienna.kuchta@amandis.be!

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