Support engineer

☞ ICT Talents

Aussicht: 145

Update Tag: 16-11-2025

Ort: Turnhout Antwerp

Kategorie: IT - Software

Industrie: IT Services IT Consulting

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

• Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.

• Using Topdesk as the ITSM tool.

• Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.

• Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.

• Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.

• Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.

o By creating and updating FAQ documentation

• Stay well informed about the evolutions within the specific field, keep his/her knowledge up-to-date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.

Profiel

• Very good knowledge of Microsoft Platform Tools

• Knowledge of other systems/programs are a plus.

• Fluent English, preferred in Dutch or local language.

• You are well organized and able to analyse an IT problem in a short timeframe

• User/Client oriented

• You are motivated to help people with IT problems

• Good communicator

• Capable to understand and accept the impact on the business

• Love to work in a team

• Degree (bachelor, HBO5, graduaat,…) in ICT or similar by experience

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Frist: 31-12-2025

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