Team Lead Customer Success

☞ Hello Customer

Aussicht: 140

Update Tag: 26-11-2025

Ort: Ghent East Flanders

Kategorie: Andere

Industrie: Software development

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

We are looking for a Team lead Customer Successto join us on our journey. As a Team lead Customer Success you will focus on two goals at once: you build strong relationships with our customers by making a direct connection between our customer’s strategic goals and how our CX solution is used. And secondly, you will coach and guide the Customer Success Team in their growth.You act as a Voice of the Customer (VoC) specialist:
  • You guide our customers to create a VoC programme asking the right questions at the right customers at the right time, leveraging the right operational data. You challenge customers and monitor continuously in a proactive way.
  • You work towards targets and success metrics for each roll-out and be responsible of the overall project planning.
  • You guide our customers in understanding the dashboards and insights.
  • Optimize CSM processes and tooling.
You build a long-term relationship with your clients:
  • You manage your client portfolio by doing life cycle management of the dedicated client base.
  • You work together with our Account Manager to grow and retain clients towards Hello Customer’s full potential CX solution.
  • You serve as a customer advocate in driving industry best practices and the evolution of Hello Customer’s platform functionality.
  • Be a true business partner for your clients: you are proactive and think about their job to be done.
You’ll become a true coach and team lead for our Customer Success team
  • You guide & manage your team: setting clear goals, priorities, timelines and projects to make sure the team achieves company objectives.
  • You coach the team members in their professional growth within the company.
You work closely together with other teams in Hello Customer:
  • Collaborate with our VP Sales, account manager and other revenue roles.
  • Collaborate with the product and development teams.
What are we looking for?
  • A solid client services & management experience within a SaaS environment
  • A passion for customer success: you have the ability to understand your clients and aim for extraordinary results
  • Experience in coaching and managing a team
  • Eagerness, pro-activeness, and willingness to push for change
  • Strong people skills, you’re responsible for the high-quality delivery of your team
  • Fluency in English and Dutch, French is a plus
We offer:
  • A top international team (in France, the Netherlands and Belgium) where we live by our company values #GROWTogether.
  • A vivid company culture with the newest technologies.
  • Fun team activities: summer barbecues, karaoke night, pub quiz, friday drinks & many more.
  • An environment where your personal talent is put to use and where you can develop and grow your career (we provide different Lunch&Learn sessions and training opportunities).
  • Hybrid working is our standard way of working. We strongly believe in a combination of focus work at home and collaboration work in one of our offices in Ghent, Amsterdam or Paris. By the way, we provide healthy snacks and a good drink at the office!
  • Competitive salary, a company car, a remote working allowance, insurances, 30 vacation days, ... and so much more.
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Frist: 10-01-2026

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