Teamleader Market Relations - 36h

Who you are

As a Market Relations Manager, you will be responsible to:

• Establish IKEA as the preferred choice in the local market by understanding the local market and establishing strong bonds with their customers, all in order to be the Leader in life at home and to drive growth and long term profitability for the store.
• To convert IKEA visitors into IKEA FAMILY or when relevant into IKEA BUSINESS members and activate existing members in order to secure a long term relationship, ensure our customers return more frequently to our store and the local web.
• Take the lead in driving the sustainability agenda of growing IKEA together: build the trust of our co-workers and consumers through demonstrating the practical application of our commitment to having a positive impact on people and the environment.

Working in the store management team you will be responsible for:

• Combining in-depth understanding of peoples’ life at home in your PMA with analysis of relevant research and performances data analysis and securing that this knowledge is the base for the store’s strategic planning process to develop the store market share and improve long term profitability by developing long-term relationships with our customers.
• Taking overall responsibility for IKEA FAMILY and IKEA BUSINESS marketing program in our store in order to maximize their potential. This includes working closely together with the sales department to build on the synergies between the range and the loyalty programs.
• In cooperation with Service office marketing department, plan and coordinate the implementation of the store external communication plan focusing on IKEA owned media to promote relevant messages in the most efficient way to IKEA FAMILY members, IKEA BUSINESS members, customers and consumers.
• Take the lead in driving the sustainability agenda in the store as defined in the ARC model in addendum and taking the lead in driving the agenda for local social initiatives.
• Responsible for developing local social initiatives and raising the awareness of our commitment to sustainability, both internally and with our consumers and external stakeholders, in order to strengthen the perception of IKEA as a responsible company.

As a Market Relations Teamleader you are willing to work on Saturdays in exchange for a day off during the week and you are flexible to work in shifts (1 to 2 closings per week).

Your responsibilities

To be successful in your role, you need to:

• Have experience and interest in consumer and market dynamics, globally and locally, and an ability to quickly develop knowledge of the local market and business conditions
• Have experience and interest in sustainability topics.
• To know (or willing to learn) how to work with IKEA communications (visual & copy identity), understanding role & ways of working of different channels
• Have knowledge of store operations
• Have the ability to understand profit and loss and how to affect its result through their actions
• Ability to set goals and provide clear direction
• Good analytical and numerical skills
• Good oral and written communication skills
• Good planning and organisation skills
• Ability to engage a receiver by creating a passion for your plans
• Self-reliant and motivated with proven ability to work as part of a larger team
• Experience of working with customer loyalty programmes
• Proven ability to navigate and influence in a matrix organisation
• Retail and/or home furnishing experience
• Ability to clearly communicate in spoken and written Dutch, French and English
• Experience of actively selling through the understanding of our customers and their needs

Our team within Ikea

Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.

Apply now!

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

• Eco-vouchers

• End-of-year bonus, holiday pay and sector premiums

• A commuting allowance with an additional allowance if you come by bike

• Private leasing of an electric bike, we are happy to give you a boost

• Comprehensive hospitalization insurance

• A private accidents insurance

• Pension savings

• A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours

• We also offer extralegal holidays, seniority holidays and for full-time colleagues 6 extra days off

• A canteen where you can eat delicious food at very democratic prices

• IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA

• ONE IKEA Bonus: an additional bonus based on your shop’s results

• IKEA Benefits at work: a portal offer you great discount for well-known stores and brands

• IKEA staff discount 15% on all your purchases

• Team outings & staff parties, because togetherness is very important to us

• A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

• We offer you a schedule 6 weeks in advance to better plan your work-life. Our shops close at 8pm (Friday 9pm)