Technical Engineer (EU)

☞ Oxida

Aussicht: 135

Update Tag: 17-11-2025

Ort: Aalst East Flanders

Kategorie: IT - Software IT - Hardware / Netzwerk Informationstechnologie Marketing / PR Der Umsatz

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Jobinhalt

Functie

  • Our Customer Success team is vital to our success. We can only thrive if our customers do. That’s where our Client Success SaaS Technical Engineer comes in.
  • In your role as Technical Engineer you offer them:
  • Product knowledge: get to know our product inside out. We provide trainings to get you started, and next to that you’ll learn on the job.
  • Support: answer client’s questions and issues. It’s your job to understand the issues of the customer and guide them towards the right solutions.
  • Integration: provide trainings of the product on-site and online as well as providing server installation support.
  • Best Practices: advise clients on how to best use and integrate
  • Stakeholder Management: work closely with the R&D team, customer success managers and the marketing and pre-sales teams.

*
Functie-eisen*

  • Minimum junior level web development experience or certification
  • Proficiency in one of the following or similar programming languages:
  • JavaScript
  • Java
  • C#
  • PHP
  • Python
  • Background in IT - working with Windows Servers is a plus
  • Exceptional analytical problem solving and troubleshooting skills
  • Ability to navigate and troubleshoot in ticketing systems, bug submission and other support tools & systems
  • Ability to identify and submit product enhancement requests
  • Being able to talk with customers in person as well as online

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Aanbod*

  • a customer-focused international scale-up, which means want to create the best experience for our customers, but also for the team who take care of our customer support.
  • Therefore our CS team developed their own Customer Success workflows with Operational Excellence in mind and integrated modern CS tools like Planhat, Salesforce, and Zendesk.
  • You should join our team if you want to take ownership, offer support as a team, and give and receive flexibility. Because these are the three core values we live, work and play by.
  • Besides an interesting salary package and a personal learning budget, we do offer extra benefits according to your needs. When you apply, we’ll guide you through all the possibilities.
  • Our headquarter is based in Aalst, Belgium, but we have tons of experience and colleagues from all over the world so working remotely is no issue.
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Frist: 01-01-2026

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