Technical expert 1

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Your day-to-day responsibilities include

• SPOC: you will act as a single point of contact for your portfolio of customers (within 1st line support)
• Treat all inbound 1st line administrative and technical support requests (by phone, e-mail, tickets)
• Assist new merchants in set-up of their account technically
• Provide additional information about products, offers and technical solutions
• Investigate ongoing or new incoming incidents
• Participate actively in projects with close interactions with other departments and management
• Ensure continuity of our merchant business by responding quickly and taking correct measurements on day-to-day task

Signs of success

• Good relationship-building and interpersonal skills that allow to adapt easily to different interlocutors
• Thoughtful and attentive understanding of the needs of the clients
• As a problemsolver you strive for excellent customer service

Skills we can’t do without

For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

• Preferably 1-2 year(s) of working experience in a similar position/environment.
• Excellent knowledge of English, Dutch and/or French
• Very good relational and communication skills (both written & spoken)
• You have the Can-do mentality
• Critical mindset & problem solving
• Team player
• Eye for details & accuracy
• You embrace challenges with a smile
• Close interaction with other departments (Sales, Marketing, Development,...).

Must have:

• Good knowledge and general computer culture
• Know what is an API , REST architecture, comfortable with Postman or equivalent tool
• Know how to read / write JSON

Good to have:

• Front-end knowledge (HTML/ CSS / JS)
• Knowledge of SQL (fairly basic, doing selects and joins in SSMS)
• Have already worked with logging tools (Kibana, Splunk or equivalent)

Nice to have:

• Background developer (with the objective of knowing how to understand, analyze and correctly escalate the technical issues - in particular - Setting up SDKs without systematically having to go through Product or the DEV team)
• Notions of computer security (principles of authentication, cryptography, etc.)

More reason to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

Job Segment:Developer, SQL, Database, Technical Support, Front End, Technology