Technical Support Engineer

☞ Septentrio part of Hexagon

Aussicht: 106

Update Tag: 04-11-2025

Ort: Leuven Flemish Brabant

Kategorie: Beratung / Kundenservice

Industrie: Appliances Electrical Electronics Manufacturing

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Technical Support Engineer

The Job

As Support Engineer you are responsible for 2nd tier case management of Septentrio products and services

Your mission

Our technical support engineer maintains and documents our technical infrastructure, including support portals, knowledge bases, and key platforms like Salesforce and JIRA. As a Salesforce go-to person, you’ll take ownership of customer support topics, drive improvements, and help resolve technical issues.

In this role will also involve driving continuous improvement of the software and hardware tools used by both internal and external stakeholders, while creating and updating technical support documentation, such as FAQs and knowledge bases. You’ll also get hands-on by participating in benchmarking, physical investigations, and data collection, helping us stay ahead of the curve.

In this role, you’ll also quickly and efficiently handle escalations to ensure customer satisfaction while solving complex technical puzzles through data analysis, troubleshooting, and issue replication.

You’ll provide first-line support to customers in regions without local support, and deliver training on our products and support processes. Additionally, you’ll equip our Field Application Engineers (FAEs) with the knowledge they need to excel, and actively participate in research and development to ensure customer needs are integrated into product evolution.

Your qualifications

You hold a master’s or technical bachelor’s degree in electronics, computer science, Geomatics or equivalent. In addition to that, we’re looking for someone who is tech-savvy, with a strong understanding of software and hardware integration. You should have an analytical mind, capable of diving deep into data analysis. Being a team player with a customer-oriented attitude and great interpersonal skills is essential. Clear communication is key. We value proactive problem solvers who take ownership of technical issues and proactively create resources for self-help. While proficiency in English is a must, additional languages are a plus and will set you apart.

Our Offer

In exchange for your talent, we offer a competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you’ll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly. Get in touch and help us shoot for the moon, the stars and beyond.

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Frist: 19-12-2025

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