Technical Support Specialist

Jobinhalt

• Actively provide technical support for all Thermal products via phone, email and Online Chat for our channels, Inside and Outside Sales as well as Customer Service.
• Answering questions of customers by telephone and in writing concerning technical queries, prices, delivery times, orders & tenders.
• Primary point of contact for troubleshooting installation issues & start-up assistance for thermostats.
• Primary contact for engineered solutions for nVent applications using standard products and creation of quotes for these applications.
• Heat loss calculation of piping and equipment’s.
• Electrical floor heating designs.
• Process technical offers to customers for the EMEAI market
• Offering technical & logistical support to the external Sales Engineers in their day to day job.
• Working closely together with our Customer Care & Inside Sales department.
• Maintaining quotations within the ERP/CRM-system.
• Concluding sales for smaller level quotes.
• Handling customer complaints related to technical matters
• Knowledge of product approvals and suitability of use for each application.
• Participate in marketing initiatives including sales trainings, product launches, and promotion campaigns.
• Project Management and engineering for some specialty customers.
• Lead Management of inquiries from the website for downloadable software and general inquiries.
• Refer RFQs coming from the website for standard products to correct avenue for quoting.
• Manage processes for software registration and support.
• Know your nVent counterparts and share business practices with them.
• User of ERP and CRM for capturing design quotes and contacts at end user accounts.
• Manage & create quotes from E-Commerce users for configured products.
• Capture contacts and comments when troubleshooting and start-up support are provided to end use customers.
  

• Hold a Bachelor or Master Degree (Electrical, Mechanical)
• Experience:
• Call Center phone system
• ERP/quote management system
• Competency in Microsoft Office and web based design software
• Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics)
• Ideally some experience working with channels and electrical distribution
• Skills:
• Ability to multi-task and juggle shifting priorities to satisfy customer requests
• Languages: advanced level of Dutch, French and English
• Strong communication/interpersonal skills especially over the phone
• Technical aptitude for product knowledge
• Advanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam
• Problem solving under adverse time constraints
• Capable of working with Shared Email and phones: Team environment
• This person should possess a “can do” attitude and be expected to learn product information quickly.
• Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization
• Capability to follow standard work processes and help create them when needed
  

• A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• We are a $2 billion, high-performance electrical company with a dedicated team of 8,800 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees
  
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.