Duty Control Officer level A2

☞ Enterpryze Consulting Ltd.

View: 165

Update day: 16-11-2025

Location: Mons Hainaut

Category: Executive management

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Duty Control Officer level A2


  • Security Clearance:NATO Secret /SC
  • Working Location:Mons, Belgium
  • Language:High proficiency level in English language



EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· University Degree and 2 years function related experience, or a Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience


Desirable Qualifications/Experience:

· Staffwith CIS planning experience in a National or International HQ atdivisional level or above are required
· Experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level
· Understand and use appropriate methods, tools and applications
· Experience in applying analytical and systematic approach to problem solving
· Experience of NATO responsibilities and organization and/or in an international environment comprising
· Experience in team management and staff work’
· ITIL Foundation and ServiceOperations;
· Advanced data processing for word processing, spreadsheets, graphics presentations and databases


DUTIES/ROLE:

· Planning, management and control of the NATO networks Admin smart cards
· Perform day-to-day operations/management of ENPKI certificates
· Perform duties as Duty Control Officer from an extended hours battle rhythm to an 24/7 shift system
· Co-ordinate control of fault management for NATO CIS, acting as the single point of contact in NCI Agency for the CSUs, National control centres , any other control centres set up for operations and exercises and NATO operational community during non- working hours
· Co-ordinate the activation of network-wide actions to restore communications connectivity and monitoring, plan as they affect the network
· Provide impact assessments on incidents (outages/degradation) of CIS services and coordinate the Service Support Cells or any Service Line technician in directing corrective actions
· Prepare and present special summary briefings and status reports, every working day and as required
· Supervise the contingency plan implementation/cessation activities for systems
· Participate in the development and in the implementation of plans for the cut over of new systems, projects and facilities
· Keep special files or any other shared information systems updated, which contain user/subscriber information of the assigned systems
· Undertake operational deployments and/or TDY assignments either within or outside of NATO’s boundaries
· Perform like duties elsewhere within the organisation as directed
· Deputize for higher grade staff as required
· Perform other duties as required
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Deadline: 31-12-2025

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