3112 Site Implementation Managemer

Contenido de trabajo

Required Security Clearance:NATO SECRET

SCOPE OF WORK

The scope of the work comprises the tasks mentioned below:

Site Readiness Assessment

• Engage with the customer and the project team to assess the readiness of site for cloud migration.
• Arrange remote and on-site meetings with the customer to understand the site-specific requirements and constraints in terms of user, printer and data migration
• Assess on-site resources, including enrolment and training spaces, on-site support personnel, and logistics.
• Assess the technical readiness of site in terms of internet bandwidth, wired or wireless internet access, cabling, etc. in coordination with project technical team
• Fill out site readiness checklist for a site, identify the issues and risks that would hamper a successful site implementation
• Address the open action items, issues and risks in coordination with project team, customer and NCIA relevant business areas. Ensure the closure of items before start of site implementation.
  
  

Implementation Planning

• Plan site implementation schedule including planning of daily user enrolments and trainings.
• Plan the data migration of user data, including emails and personal data.
• Plan the migration of printers, shared mailboxes, shared drives and portals.
• Plan logistics aspects of site implementation, including the delivery and handling of End-User Devices on site, device preparations and provisioning.
• Plan MS Teams and Channel Structure and ensure timely creation of Teams and Channels.
  
  

Site Implementation

• Be present on site during the site implementation.
• Coordinate and facilitate the distribution of hardware to users, user self-enrolments, account setups, data and printer migrations.
• Ensure a seamless migration for users to the new cloud environment.
• Maintain open lines of communication with the customer, providing regular reports on implementation status and address any concerns promptly.
• Develop and maintain daily reports, brief customers and project management regarding site implementation progress, issues or risks and identify areas for improvement.
  
  

Site Implementation Closure

• Prepare and lead a Site Implementation Closure Brief to the Customer.
• Report any remaining issues or action items, track the closure of them with service delivery managers.
• Ensure that the user support structure is in place, including the workflows, resolver groups and access rights in ticketing system.
  
  

Collaboration And Communication

• Collaborate with Cloud Operations Centre, Project Managers, Technical Leads, and other relevant teams to ensure cohesive user migration activities on a site.
• Communicate effectively with customers to understand site-specific requirements, constraints and address concerns.
• The contractor will be part of the project management team. Close coordination of all activities with NCIA Project and Technical Managers as well as strict adherence to agreed timelines is mandatory.
  
  

SKILL, KNOWLEDGE & EXPERIENCE

The Site Implementation Management support requires an Implementation Manager with the following qualifications:

Project/Implementation Management Knowledge

• Basic understanding of project management principles, methodologies, and tools.
• Understanding of project life cycles and the ability to assist in the planning and execution of site implementations from initiation to completion.
• Extensive experience in managing IT migration projects involving user migrations, preferably in military or structured environments. (8 years)
  
  

Organizational Skills

• Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Proven ability to plan complex user rollouts including planning of users, support staff, contractors and physical resources such as rooms, devices, assets.
• Capacity to handle and prioritize competing demands in a fast-paced environment.
  
  

Communication Skills

• Excellent verbal and written communication skills to effectively collaborate with team members, project managers and stakeholders including leadership of the customer organization.
• Ability to prepare and distribute meeting agendas and minutes, ensuring clarity and accuracy in communication.
• Strong interpersonal skills for coordinating with different teams and stakeholders and ensuring timely follow-ups.
  
  

Team Collaboration

• Proven ability to work collaboratively within a team, ensuring smooth coordination of project activities.
• Willingness to cooperate technical leads and other teams to ensure project success and resolve project-related issues.
  
  

Adaptability and Learning Ability

• Eagerness to learn and grow in project management, with a proactive approach to personal development and skill enhancement.
• Adaptability to changing project requirements and an evolving work environment.
  
  

Technical Proficiency

• Advanced proficiency in using M365 tools, such as Excel, Word, Loop, Planner, MS Teams, etc. to plan, document and track.
• Familiarity with cloud-based platforms (e.g., Microsoft 365) and project management tools (e.g., ServiceNow, Jira) is an advantage but not mandatory.
  
  

Others

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• Full proficiency in the English language. French language proficiency is of advantage.
• The candidate must have the nationality of one of the NATO nations.
  
  

This is a condensed version of the job description. A full, detailed job description will be provided during the application process.