AAS-C001785 - ITSM Admin (CSU) (NS), Brussels - THU 7th Oct

☞ EMW, Inc.

Ver: 130

Día de actualización: 16-11-2025

Ubicación: Brussels Brussels Capital

Categoría: Gerencia ejecutiva

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Contenido de trabajo

DEADLINE DATE: THURSDAY 7th OCTOBER 2021
Requirement Title: ITSM Admin (CSU Brussels)
Equivalent NATO Grade: A/77
IWC Work Location: Brussels, BE
Full time on-site: Yes
Required Start Date: 08-NOV-2021
Total Scope of the request (hours): 450
Required Security Clearance: NATO Secret
Service Request Management

  • create/update/remediate Service Requests (AOT, SRD, PDT) and foundation data needed Foundation data management
  • create/update/remediate Support Groups, support group memberships, permissions
  • create/update/remediate assignment rules/approvals, workflows
  • synchronize foundation data between different ITSM instances Application Management
  • Provide L1/2 ITSM toolset support
  • monitor and optimize performance of ITSM Toolset installation
  • verify/solve issues with developments/integrations and bugs
  • application maintenance, patch installations Reporting
  • create/update/remediate Smart Reporting reports Application Development
  • analyse/design/document/test/development of small enhancement requests via the Developer tool

Requirements:

  • Required Security Clearance: NATO Secret
  • At least 5 years recent experience with BMC Remedy ITSM tool administration and related activities in a large scale ICT serviceoriented environment;
  • BMC Remedy 8.1 Administrator certification;
  • BMC CMDB Atrium Administrator certification with practical experience BMC Integrator;
  • Experience:
  • Using and creating reports in BOXI Business Objects XI and Smart Reporting;
  • with installing, patching, upgrading BMC Remedy;
  • In advanced troubleshooting BMC Remedy Application (e.g. Server logs, plugin, logs).
  • ITIL Foundation Certification or higher.

Benefits:
Required Security Clearance: NATO Secret

Job Type: Full-time

Work Location: Multiple Locations

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Plazo: 31-12-2025

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