Alliance Director

Contenido de trabajo

CBRE GWS is a division of CBRE which supports occupier clients of all sizes, through facilities

We are looking for a Alliance Director (m/f) to join the team at Organon.

The Alliance Director is responsible for leading a major client account by assisting and supporting the CBRE Leadership team in managing all aspects of the account evolution, including expansion (geography / scope), service levels, contract renewal, team development and overall profitability.

What you’ll do:

• Maintain interface with external customers, ensuring superior delivery of all contract deliverables, including measurable value-add, innovation and continuous improvement and ‘dark green’ customer satisfaction feedback
• Oversee the implementation and performance of all contracted services lines, as required by the client contract and, where possible, seeking to identify and implement additional services across client’s global portfolios
• Coordinate regular performance reviews between customers and CBRE, as outlined in the contract or as appropriate, to enhance the client relationship, identifying areas for improvement and managing suitable action plans.
• Ensure the smooth integration and performance of CBRE accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of CBRE internal financial P&L management
• Ensure that fixed compensation services under the contract are realised and variable compensation opportunities are maximized to improve business unit and company profitability
• Participate and contributing to the overall service and financial performance of CBRE through the effective cross-selling to business unit leaders and expansion of established revenue streams.
• Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account teams (encompassing both dedicated and variable resources).
• Set operational and financial goals through internal Business Planning and client facing Strategic Agendas
• Ensure compliance in accordance to the CBRE platform and the CBQ Global Standards for Alliance Directors
• Negotiate new management agreements and encourage renewal of existing agreements
• Monitor lease/contract expiries and proactively recommend strategic optimisation opportunities
• Participate in and engage with internal and external organizations in an effort to support the CBRE brand, your development objectives and your clients objectives
• Maintain responsibility for hiring, training, compensation, performance tracking and satisfaction of employees
• Provide ongoing feedback and communication to your client(s), focusing on overall account performance, Client Satisfaction action planning, KPIs, benchmarking, value-add and value to fee
• Other duties may be assigned

Who are you?

• Bachelor’s degree in Business Administration, Finance, Planning or related field, MBA preferred, or equivalent work experience
• 10+ years operational experience with emphasis on integrated real estate services; 5+ years asset/portfolio management experience
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
• Strong communication, negotiation and analytical skills
• Excellent interpersonal skills
• Ability to lead Change Management programmes
• Ability to manage to multi-million Pound/ Dollar budgets
• Ability to conduct analysis in terms of contract negotiation
• Knowledge of current accounting regulations
• Advanced MS Office Suite skills
• Ability to balance the integration of the requirements and terms of policies and procedures with those of the client
• Proven record of providing excellent internal and external customer service
• Ability to comprehend, analyse, and interpret complex business documents.
• Ability to respond effectively to highly sensitive issues.
• Ability to write reports, manuals, speeches and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Fluent in English. Dutch and one or more languages will be an advantage.
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
• Requires expert level analytical and quantitative skills

What’s is in it for you?

In return, we offer a fixed contract with an excellent salary and benefits with fantastic opportunities for progression in a growing business. Our success is driven by motivated employees. Our human resources policy aims to create a favorable working atmosphere where talented people can evolve and where attention is paid to a good balance between professional and private life. Results-oriented while having fun!

Application Process

Your application will be reviewed by our recruitment team and you will be contacted if you have been successful in being short listed for the role.