Business Process Manager Expert

☞ AMA Associates

Ver: 155

Día de actualización: 16-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información

Industria:

Tipo de empleo: Voltijds, Freelance

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Contenido de trabajo

Context :

Within our team, we strive to meet our customers’ expectations by identifying pain points in our processes and implementing customized solutions. We work on shorter-term optimizations, as well as on more long-term supporting applications and process improvements.

We’re looking for an experienced process expert for the teams in the department End-to-End. Customer Journey for Prof Market within Customer Operations, Product Launch domain. The process expert focuses on the implementation of short-term structural improvements. She/He builds a framework for an application that supports agents in handling customer requests and takes the first steps towards implementation.

Main Skills :

  • Visio
  • Aris
  • Office 365
  • Lean Six Sigma Green/black
  • IT Knowledge
  • BPMN

Main Competencies :

  • Customer experience and internal efficiency in the administrative servicing domain.
  • Starting from specific pain points you identify improvement opportunities (both for the customers and for our operational services).
  • You organize workshops to gain a better understanding of the problem, analyze potential solutions, and formulate a plan of approach for which you obtain the necessary buy-in internally.
  • For each initiative, you make a business case, and you defend your idea towards management.

Languages :

English (mandatory)

French and Dutch (are a plus)

Type d’emploi : Temps plein, Freelance/Indépendant

Horaires :

  • Lun-Ven
  • Travail de jour
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Plazo: 31-12-2025

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