Business Transformation Partner

The Business Transformation Partner is responsible for managing the project portfolio of a particular department, implementing cross-functional and/or complex programmes and developing the skills of the Transformation team.

Responsibilities:

• Establishing the business roadmaps in coordination with all the internal stakeholders of the concerned department (while taking into account the cross-functional impacts) in order to address the identified strategic changes.
  • Defining the scope of the programme and projects, analysing their impact on the different business lines concerned in order to have a clear idea of the needs, the objectives to be achieved and to submit a realistic offer, and ensuring the necessary resources for the execution of the projects.
  • Monitoring the roadmaps/projects in progress, communicating the status to the stakeholders, in order to carry out the projects entrusted to them according to a predefined timing, budget and objectives.
  • In collaboration with IT, integrating architecture recommendations and any strategic IT initiatives (e.g. cloud migration).
  • Identifying the E2E business capabilities needed to execute the strategy. Managing the transformation budgets (IT + cash) and preparing trade-offs.
  • Managing the key dependencies.
  • Monitoring the KPIs of the transformation department.
• Personally supervising certain programmes with key business and IT stakeholders in line with strategic business objectives.
  • Setting up the programme to ensure successful delivery through strong governance and appropriate monitoring.
  • Overseeing and actively disseminating the programme, making recommendations, exploring alternative solutions, maintaining the pace and dynamics of the team.
  • Monitoring and reporting as and when required to ensure observance of the deadlines, budget, scope, quality of delivery, risk management and methodological and quality standards.
  • Throughout the programme, supporting an effective project team focused on process simplification, customer experience and digitalisation opportunities.
  • Nurturing and maintaining relationships with internal stakeholders to manage expectations, anticipate risks and successfully deliver the programme outcome.
• Stimulating and promoting the development and improvement of the quality of the processes and tools used in order to provide an optimal service to the internal customer.
• Speeding up the Agile mindset, rituals and tools across functions.
• Ensuring the coaching and permanent development of co-workers in order to set up a high-performance project team oriented towards the continuous improvement of the results of both processes and skills and meeting the expectations of the organisation.
• Actively participating in building the skills of the Transformation team by:
  • Sharing experiences and lessons through hands-on training, mentoring and participation in project management practice.
  • Championing the transformation within the entire organisation by serving as a role model through their challenge-driven, solution-oriented and enthusiastic approach to driving change and highlighting AXA’s values.
  • Developing a relationship of trust with major stakeholders.
• Maintaining contacts with internal and external contacts in order to satisfy the wishes of the client (business) while defending the interests of the organisation.

• Project and Programme Management experience (10 years)
• Proven experience in the insurance business (products, processes, business solutions) and in marketing
• Experience in presenting to top management
• A passion for innovation, AI, digital and customer journeys
• Experience in process management and reengineering
• A highly-motivated self-starter
• A customer-driven, results-driven problem solver
• Strong analytical skills with a good holistic view
• A knack for simplicity and simplification of complex concepts
• Influencing, facilitation and communication skills (both written and oral)
• A change mentality and a capacity to cope with pressure
• Collaborative skills and a team spirit

• Master’s degree
• Certificate in Programme Management
• Bilingual level in Dutch and French and fluent English

At AXA, we want to be more than the world leader in insurance and asset management.

Our purpose is ‘Act for human progress by protecting what matters’. As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.

As an insurer, AXA Belgium is also a key player in the field of prevention. Protection is in our DNA, as evidenced every day by the extensive investments in research and risk awareness.

At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.