Customer Care Representative

Contenido de trabajo

A great opportunity as Customer Care Representative with with native level in German for the German market has just become available in a company in the fashion sector. This company is in the South of Brussels. You will be the Single point of Contact for B2B customer inquiries of your region and witness a scale-up company who has the entrepreneurial mindset of a start-up.

As Customer Care Representative you will be responsible for the following tasks:

• You will follow process from order to cash for your customers to ensure excellent service delivery and follow-up.
• You will prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience.
• You will answer calls professionally to provide information & advice about logistics, products, commercial policy, terms and conditions for existing customers.
• You will manage & resolve complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience.
• You will keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• You will participate to the team growth by taking part to improvement project.
  
  

The Ideal Profile of the Customer Care Representative:

• You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
• You are fluent in German and English, French is a plus.
• You have excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics.
• You are customer-oriented and problem-solving.
• You have a strong team spirit and positive mindset.
  
  

Our client offers:

• An attractive salary package, with extra-legal advantages.
• A permanent contract.
• A multicultural, high-energy environment where people are encouraged to take the lead and step out of the ordinary.
• A strong working relationship with the rest of the business functions involved in the customer order fulfilment and relationship.

Are you dynamic, rigorous and pro-active? Do you like to work efficiently and are flexible? Then this job could be the one for you! Do not hesitate and apply directly through the website.

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