Customer Experience Officer

☞ Mega

Ver: 160

Día de actualización: 26-11-2025

Ubicación: Leuven Flemish Brabant

Categoría: Ventas Consultoría / Servicio al cliente R & D

Industria: Oil Gas Retail

Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

Mega is looking for an enthusiastic and dedicated Customer Experience Officer (CXO) to enhance our customer experience. You will be tracking all points of customer dissatisfaction, solving issues and identifying ways to improve our customer services. Interested? Apply via celine@mega.be

The Job

  • Tracking customer experiences across online channels and customer journey touchpoints.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Managing customer subscriptions and follow-up of rejected supply request.
  • Responding to customer complaints in a timely and effective manner, via email, phone, social media or other applications.
  • Analyzing customer feedback on service ranges as well as preparing reports.
  • Collaborating with Customer Service, Sales, Operations, IT, Marketing, …, Mega teams to enhance customer services.
  • Documenting processes, logging technical issues and preparing study case that will be perform by you for our customer service teams.
  • Keeping informed of industry trends and new CRM technologies.
  • Bringing to life new ideas and personal initiatives.

Requirements

  • At least 2-3 years experience as customer care advisor.
  • Extensive experience in gathering and interpretating customer experience information.
  • Superb communication, collaboration and problem-solving skills.
  • Great organizational and time management abilities.
  • Native Dutch & solid English professional skills.
  • Being able to work on two different office location (1 day in Liège and 1 day in Leuven), at least 3 days in telework.

Is this job made for you?

  • You are rigorous, self-taught and curious.
  • You have excellent analytical skills.
  • You are customer oriented
  • You have strong knowledge of Mega and its procedures/ tools
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Plazo: 10-01-2026

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