Customer Value Proposition (CVP) Manager - Telenet Business

cTelenet Business helps turn Belgian business customer’s digital challenges into opportunities by making digital unconventionally simple and frictionless.

Within the Value Proposition Team and the Portfolio department in general, customer needs are the core of our existence. They guide our priorities in the development & maintenance of our propositions & solutions. We also position our brand, solutions and go2market plans for the different customer segments.

At Telenet Business, we believe B2B is more than a deeply technical domain, but instead a market where customers are making decisions. Customers who are overwhelmed by everything digital and who expect their partner to help them in their digital challenges. Businesses which are looking for a technology provider with a human touch.

To further assist us in our ambitions we are looking for a Product Manager Voice Solutions.

If you are as convinced as we are that understanding the customer and translating this in winning propositions is the core of Product Management, we need to talk.

You will mainly be working on developing customer propositions in the segment for medium to large companies. Without claiming to be complete, this involves:

• Based on a thorough understanding of customer needs, defining & improving Telenet Business Customer Value propositions
• Managing the performance of the telco voice portfolio
• Managing the product life cycle, and as such defining the roadmap, identifying, and reacting to changing customer needs & market trends through portfolio and/or solution optimization
• Being a customer and market advocate by acting as the go-to-person with regards to the solution and business insights related to the solution & market; ensuring & maintaining customer and market interaction on a qualitative and quantitative basis; building thought leadership by providing insights of the solutions/market dynamics to the internal organization
• The management of the competitive environment (identifying/analyzing competitors and their offer)
• Coordinating solution development

We value your talent, and we actively strive to further develop it.

Together with your people manager, we create a personal development plan which is continuously discussed to create the best possible version of yourself. You will benefit from our extensive training catalog and actively participate in internal projects aimed at deepening hard & soft skills, improving the way we work and further honing your talents.

• A marketing profile with a strong affinity for technology? Someone who can translate complex technology into customer language.
• Strong in stakeholder management, and do you like working in a team?
• Someone with empathy for the customer, who is energized by interactions with the customer and the market in general?
• Positive and open to feedback?
• Always looking for ways to improve the organization and/or yourself?
• Hands-on, proactive, problem-solving and do you take ownership of the matters for which you are responsible?
• Flexible, and happy to contribute towards a positive working environment?

• At least five years’ experience in product management and preparing propositions, preferably focused on B2B
• Experience in Voice solutions (SIP trunking, ISDN,…) is a strong asset
• Experience with customer research, identifying customer needs & opportunities
• Understanding of value proposition design
• Business acumen: business & product strategy
• Understanding of market orientation such as competitive research, market trends & knowledge
• Problem solving & creative thinking skills
• Fluency in Dutch or English
  

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