Dynamics CRM Consultant

Contenido de trabajo

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Description:
The Dynamics CRM Functional Consultant will be responsible for reviewing client business requirements, processes, re-engineering the client’s processes to improve efficiency, and performing the functional tasks required for a successful D365 CRM implementation.

Responsibilities:
Interact with clients/customers to understand business requirements and document the same

Demonstrate D365 CRM solution capabilities to the customer/client

Conduct business process analysis and create Fit/Gap report

Create Solution design to address client business, interface and performance requirements

Advise on complex D365 CRM business cases and propose comprehensive solutions based on D365

Create functional requirement and functional design for customizations

Create estimates for implementation tasks

Provide MS Dynamics SME expertise to client and mentor team members

Solution testing and assist with user acceptance testing

Conduct user and administrator training

#LI-Belgium

Experience and Background:
Deep and broad knowledge of functional capabilities of Dynamics 365 CRM, including appropriate certification.

Business analysis • Client facing skills

Deep understanding CRM modules – Sales, Service, Marketing and Field Service

Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support.

Experience of Agile Methodology

Good language skills in Dutch, French and English

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.