Export Customer Service Specialist (English)

Ver: 135

Día de actualización: 16-11-2025

Ubicación: Diegem Flemish Brabant

Categoría: Administrativo / Oficinista / Asistente Gerencia ejecutiva

Industria:

Tipo de empleo: Full-time

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Contenido de trabajo

Execute all day-to-day activities regarding customer order management (order taking & processing, letter of credit, billing, credit/debit notes, returns, PER’s, complaint handling …) from our distributors.
Delivering correct and on time customs documentation and formalities for import, transit, and export.
Coordinate delivery of products to customers in line with best practices, regulatory requirements and in compliance with internal processes.
Work closely with our commercial partners, to support customer specific request, pricing discrepancies, product substitutions etc.
Arrange deliveries to, and collections from, customer sites through 3rd party couriers and liaise with our warehouse operations and transportation teams regarding inbound and outbound activities.
Conduct inventory management activites such as UBD (shelf life) management for orders, backorders mgmt, regular review of short-dated inventory, version changes, Global Trade blocks, etc.
Master Data Maintenance (customer, materials, prices).
Contribute to continuous improvements to our systems, processes and to specific customer related supply chain issues.

Wat wij van jou vragen:

Extensive experience in customer service.
Degree in Logistics/customs studies is a plus.
Fluent in English – French, Arabic or Russian are a big plus.
Knowledge of ERP packages (SAP,…).
Knowledge of Microsoft Office.
Team player, well organized, customer oriented.
Good communication skills for internal and external contacts.
Positive reaction to working in a “deadline” environment, stress resistant. You are a problem solver.

Wat wij jou bieden:

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