Field Support Level Representative 1

☞ Cognizant

Ver: 170

Día de actualización: 26-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Mecánica / Técnica Mantenimiento

Industria: IT

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Contenido de trabajo

:

  • Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
  • Stage Build and Image systems with standard client image (aka eCore).
  • Complete special projects as requested by Customer.
  • Provides technical training to more junior employees.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Where required, provide support for the Manufacturing "Shop Floor’’ handhelds, laptops and scanner devices.

Job Qualifications:

  • Strong Communication Skills.
  • Strong Analytic/Troubleshooting Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Minimum 2 years desk side support services.
  • A+, MCP, MCSE or equivalent certification desired.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management and deployment.
  • Advanced knowledge of mobile device support

Field Support Representative Level 3
Job Description:

  • Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
  • Resolve Complex Client Computing Problems for Customer business customers and IT Service Areas.
  • Troubleshoot very complex problems.
  • Complete Special projects as requested by Customer.
  • Collect and collate performance reporting information e.g., call and fault statistics. Forward to appropriate person as requested.
  • Provide technical training to more junior employees.

Job Qualifications:

  • Strong Communication Skills.
  • Strong Analytic/Troubleshooting Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Advanced understanding of policy, user certificates and keychains design, management and deployment.
  • Advanced knowledge of mobile device support.
  • Minimum 5 years desk side support services.
  • A+, MCP, MCSE or equivalent certification desired.
  • Advanced knowledge of networks, telecom and server computing and storage technologies.

Employee Status :Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Jul 28 2021

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Plazo: 10-01-2026

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