IT Governance Advisor - Process, Methods, Quality & Performance

Contenido de trabajo

If you are hired at Carrefour Belgium, you are part of a team of around 10,000 motivated employees, spread over around 800 stores and the head office. Carrefour Belgium is one of the most renowned retailers in Belgium with different store formats / concepts: Carrefour Hypermarkets, Carrefour Market and Carrefour Express.

IT - Governance Advisor - Process, Methods, Quality & Performance

The retail industry is changing rapidly and therefore also the IT landscape @ Carrefour Belgium.

Topics like mobile solutions, digital & e-commerce, real time data integration, big data, digital marketing, smart scan, hybrid sales devices, mobile payments, IT security ... have our greatest attention these days.

The IT Governance team is a service aiming at keeping under control the IT department with regards to several management pillars:Strategy, Finance & Investments, Audits & Risks, Quality & Performance, Process & Methods, Stakeholders Relationships & Communication.

Job Description

The IT Governance Advisor - Process, Methods, Quality & Performance integrates this multidisciplinary team and supports the IT Governance Team Manager.

He is mainly involved in Process, Methods, Quality & Performance pillar and is comfortable acting as a generalist in the others.

As a generalist, he/she has a mindset for continuous learning in order to contribute to a matricial Governance team breaking any silo.

He/she ensures precise advice and management of the topics and missions entrusted to him/her.

Responsibilities

The responsibilities may vary depending on the pillars the Governance Advisor is involved in and can be among others to:

• Optimize, implement and document processes summarizing complex matters in simple and logical steps and identify the proper role & responsibilities (RACI) within IT and with the other department to lead to clear ownership and Lean execution.
• Contribute to maintaining a clear and exhaustive inventory of those processes and procedures of the IT organization as well the related macro-process-map.
• Promote awareness of existing rules and collect input with all stakeholders involved with changes.
• Support internal practices such as LEAN management in mapping the various processes and procedures within the company.
• Along with IT colleagues, Application and Process owners, IT Governance & Transversal Services peers and IT Dircoms, maintain a catalog of KPI’s and SLA’s of the IT Department, whether internal or applicable to suppliers.
• Keep an event log and run comparative analysis of Quality & Performance assessment, corrective actions and business impacts in time.
• Contribute to Performance Management by maintaining and reporting on the metrics that will be followed to track the progress of IT achievements against objectives. This is not limited to the IT organization’s scorecard, but also includes the contribution of IT to business performance.
• Establish the proper mechanisms in order to assess, communicate and treat the (perceived) performance of IT. Close the gaps between the perception and the reality. Facts and data oriented approach in order to make sure the performance and quality of IT are going in the right direction.
• Execute escalation mechanisms when the performance and/or quality is (are) not at the right level and requires decisions/actions. In relation with the Risks aspects ensure the proper follow-up of those escalations until resolution.
• As Quality & Performance ambassador, promote a culture of Quality & Performance based on
• Identify controls and keep records of historical reports, materials, proofs and knowledge.
• Be ethics ambassador, detect IT organisation mismanagement, fraud, and inefficiency. Ensure necessary independence to conduct investigations. facts and figures in the IT organization. Ensure that every stakeholder follows and measures the indicators in his/her field.
  

Competencies

Your Profile

• Bachelor’s or Master’s degree with proven work experience of 3 to 5 years in business management and/or IT Management
• Certification with one or more project management methodologies and demonstrated experience in the field
• Experience in Functional Management in a matricial environment.
• Financial acumen
• Ability / experience to synthesize large and complex matters into actionable flows, documents, work processes, ...
• Native speaker level in Dutch or French and a professional command of English
  

Offer

• A permanent position, also a key function in our IT department.
• An attractive salary, choice of company car with fuel card or mobility budget, and other extra-legal benefits including: a pension plan, meal vouchers, exclusive discounts in our stores, bonus plan and net remuneration, laptop, smartphone and 26 holidays per year.
• Permanent training, the possibility to grow, internal career opportunities.
  

In a changing world, diversity and inclusion are core values. At Carrefour, we want to attract and retain both women and men - of all ages and backgrounds, each with their own experience. We are convinced that with this we can satisfy our customers, strengthen our results and our innovation.

Cliquez-ici pour obtenir plus d’informations à propos de "Travailler chez Carrefour".