IT Support - System Engineer

An IT Support System Engineer is responsible for designing, implementing and supporting IT infrastructure in Microsoft Windows environment. A System Engineer performs a wide variety of tasks, including the installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. He or she investigates problems, performs diagnostic testing and applies suitable repairs or solutions to the IT systems, both on a hardware and software level.

Primary Duties and Responsibilities

• Hardware management:
  • Purchase, set-up, maintain end-user hardware.
  • Install, configure, test and maintain operating systems, application software and system management tools (Intune).
• Print management:
  • Set up, support, control and dispatch to supplier if necessary.
• User Account Control:
  • Interact with users and internal customers regarding account set-up. Control and manage user accounts in the Windows Active Directory and Azure (Entra) environment.
• Email Services:
  • Manage Microsoft Exchange Online services such as Share mailbox delegation.
• SharePoint:
  • Create and support company SharePoint sites/pages.
• Other:
  • Proactively ensure the highest levels of systems and infrastructure availability by constantly managing and monitoring all installed systems and infrastructure.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
  • Participate in the design of information and operational support systems.
  • Supervise the administration of systems, servers and applications to ensure availability of services to authorized users.
  • Update IT documentation.
  • Set-up, configuration and update Windows servers.
  • Any other duties as assigned by management.

First Line support

• Participate in the first line IT support duty together with other system engineers according to a pre-planned duty roster.
• IT service request and incident management: accept, distribute, close tickets.
• Manage IT Support ticketing system.
• Communication with users about daily IT problems: ask for more information, inform about workarounds, propose solutions, timing etc.

• Have a passion for IT.
• Minimum bachelor in IT or same level through experience.
• Minimum 5 years of experience.
• Professional experience in an international environment is a plus.
• Experience in the domains described above is a plus.
• Good knowledge of Microsoft Office products (Word, Excel, Outlook, …).
• Good knowledge of Windows Server and computer operating systems.
• Knowledge on the Microsoft O365 environment.

• Languages:
  • Dutch: spoken/written
  • English: spoken/written
  • French: spoken
• Able to decide on urgency of cases and distribute/handle accordingly.
• Able to collaborate in a multicultural and international context.
• Able to work independently.