junior it services specialist

☞ Randstad

Ver: 250

Día de actualización: 26-11-2025

Ubicación: Diegem Flemish Brabant

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Gerencia ejecutiva Producción / Operación

Industria: HR personeel

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Contenido de trabajo

Are you the IT services specialist we are looking for?

    qualifications

    you have 3 years of experience and understanding of service management and in particular with change and configuration management

    • you have knowledge and understanding of itil processes
    • you are a good working knowledge on global service now
    • you are a team player
    • you have strong communication skills
    • you have a working knowledge of desktop software
    • you pay strong attention to detail
    • you like to work process oriented
    • you are an analytic thinker
    • you have a strong cross functional and inter-disciplinary awareness
    • your focus is on the customer


    key responsibilities

    change management

    as a change management specialist we expect you to:

    • check if standardized methods, procedures and best practices are used for efficient handling of all changes to the production environment
    • identify conflicts between business application changes and infrastructure changes
    • follow up on the use of correct processes of i2d and ccb

    service level management

    you will:

    • report on the compliance on slm

    configuration and asset management

    as an specialist in tools and practices we expect you to effectively and efficiently:

    • execute itil configuration and asset management
    • maintain and update information in configuration management database (cmdb)
    • create, maintain and follow up on itwss controls
    • run cmdb validations on data completeness and quality
    • delivery of user reports

    service request management

    you will work on an accurate service request fulfilment by:

    • analyzing the needs and requirements for new service request forms
    • creating and maintaining service request forms

    as a service specialist you will follow up on:

    • verification of user account and on the correct creation and maintenance of these accounts
    • you set up and follow up on reporting of services related domains
    • you will maintain a positive, proactive and clear communication with global aviation it, global network ops programs
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Plazo: 10-01-2026

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