Junior Technical Software Support & Maintenance Engineer

Contenido de trabajo

Description

Who we are

OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency of railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life by a unique focus on the most challenging environments such as cities, shunting yards and industrial sites. Thanks to high-profile partners and world-leading clients such as Deutsche Bahn, SNCF Group, ArcelorMittal and CAF we deliver the future of railway operations today.

OTIV is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. OTIV strives to create an environment in which all employees feel confident in their ability to bring their authentic selves to work and secure collaborating with colleagues and customers.

What you will do

In your role as a Junior Technical Software Support & Maintenance Engineer, your main focus will be on providing exceptional technical support and performing maintenance tasks to uphold the quality and reliability of our software products. Your position is pivotal in ensuring our software products are of the highest standard and our clients receive top-tier technical support. Your contributions to the R&D team, when possible, will further our commitment to innovation and excellence in the tech industry.

Tasks and responsibilities

Primary Focus on Client Technical Support: Your foremost responsibility is to offer direct technical support to our clients. This involves remote debugging to diagnose and resolve software issues, requiring a thorough analysis of code, logs, and dashboards.
Dedicated Maintenance and Software Patch Development: You will actively engage in software maintenance, including the development of patches to fix identified issues. This task demands a strong foundation in software engineering principles and coding practices.
Support for Field Engineers: A crucial part of your role is to provide technical assistance to our field engineers, particularly during demonstrations and pilot setups for potential clients. Your support ensures the effective showcase and functioning of our products.
Documentation and Reporting: Accurately documenting technical issues and solutions is essential. Your detailed support logs will contribute to the continuous improvement of our products and support processes.
Secondary Role in Research and Development (R&D): When not engaged in primary support and maintenance tasks, you will have the opportunity to contribute to the Research and Development (R&D) team. This may involve participating in innovative projects, assisting with research, and applying your technical skills to new developments.
Requirements

Who you are

Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field.
Understanding of software development, including programming languages (e.g. Python), databases, and web technologies.
Ability to read and understand logs, error messages, and utilize debugging tools.
Basic understanding of network architectures, operating systems (like Linux), and cloud environments.
Familiarity with support ticketing systems, remote support tools, and online dashboards for monitoring and diagnostics.
Capable of diagnosing and resolving technical issues, with a logical and methodical approach.
Ability to implement simple bug fixes and updates.
Proficient in documenting issues, solutions, and maintaining support logs.
Ability to communicate effectively with clients and team members, explaining technical issues in an understandable manner.
A focus on providing high-quality support to clients and internal staff, with patience and empathy.
Willingness to work closely with other team members, sharing knowledge and learning from others.
Adept at analyzing complex technical information and paying attention to details in troubleshooting.
Open to learning new technologies and adapting to different technical environments and challenges.
A proactive attitude towards solving problems and taking initiatives to improve processes is valuable.
Fluent in English and knowledge of any other European language is a plus.
Benefits

What we offer

Full time offer with competitive salary package.
International environment in a disruptive start-up with opportunities to grow.
Early riser or night owl? Either way, you’ll fit right in our flexible working hours system.
Hybrid working policy, with an office in beautiful Ghent (Belgium).
Collaborative, transparent, and fun-loving office culture.
Team events and quarterly offsite.
30 days of vacation.