Knowledge Base Content Manager

Looking for a varied content role within an innovative global business? Able to create and manage key materials in English and French? Then we’re looking for you!

Since our creation in 2000, we’ve grown from a small attic business to become a global food delivery powerhouse. As part of Just Eat Takeaway, we now deliver in 23 countries – from Belgium to Brazil!

Operating in a fast-paced, competitive industry, great customer service is a key ingredient in making us first choice for food-lovers. That’s where you come in.

As our Knowledge Base Content Manager, you’re the expert on Customer Service content. That means producing accurate documentation that fits our business needs, while maintaining our tone of voice – ensuring all content has that special Takeaway.com flavour.

You’ll be writing on a range of CS topics, from processes and policies to standard procedures (SOPs). As well as writing new content, you’re able to improve our future communications by optimizing current knowledge-management practices.

Enjoy collaboration? That’s another key ingredient in this role. As part of the Global team, you’ll work with managers and training and quality staff to discuss results and find ways to improve processes – such as ensuring CS processes are aligned across our markets and measuring metrics.

In this varied role, you’ll also have the opportunity to:

• Help resolve internal queries regarding knowledge content and practices;
• Work closely with colleagues in the Global team to transform process charts; into descriptive, easy-to-understand articles;
• Communicate new and modified processes in a clear and timely manner;
• Analyse feedback for existing content and propose updates & changes;
• Maintain the validity of knowledge content through auditing best practices

Ready to take on the role? Here’s what we need from you:

• 1+ years’ experience in content creation;
• Fluent English and French (written & spoken);
• Excellent communication skills and enthusiastic about collaborating with a wide range of colleagues;
• Knowledge of Microsoft Office products and flow chart software – especially ZenDesk;
• Able to write in an informative, straightforward and engaging way that fits with our tone of voice;
• An editorial mindset: you understand what your audience needs and how to create it.

Like the perfect food pairing, your skills and these great rewards belong together:

• Competitive salary;;
• The opportunity to develop your content-creation skills and experience;
• A great workplace in Brussels (we’re based in the famous Tour & Taxis building!);
• Great team and company events;
• The chance to be part of a fast-growing Ecommerce company with a friendly feel;
• Office amenities: Delicious tea & coffee, fresh fruit and more;
• Contribution to travel costs and a budget for ordering lunches.

It’s time to cook up great content with us. Click Apply Now and send us your CV!